Andrea Harbour
Massillon,OH
Summary
Industrious, organized, professional seeking return to in-office position. Enthusiastic about new learning opportunities and working as part of a team. Clear communication, receptivity to feedback, flexibility, and adaptability make me an asset to any team.
Overview
11
11
years of professional experience
Work History
Strategic Account Manager
Synchrony
Canton, OH
06.2021 - Current
- Contact customers regarding their past due invoice driven business accounts.
- Engage with customers to investigate unpaid balances.
- Work with customers to manage and resolve disputed balances.
- Utilize Microsoft Excel to run transaction reports to provide to customers for invoice reconciliation.
- Consistently receive above satisfactory monthly performance rating.
Recovery Collections Representative
Synchrony
Canton , OH
02.2020 - 06.2021
- Contacted customers with charged off accounts.
- Counseled customers on payment options.
- Independently negotiated account settlements.
- Processed payments and settlement contracts on accounts.
- Regularly resolved customer escalations.
- Consistently received satisfactory or better monthly performance ratings.
- Successfully transitioned from fully in office work to fully remote work during the COVID-19 pandemic with no change in performance rating.
- Promoted to current position.
Collections Account Manager
Synchrony
Canton, OH
02.2018 - 02.2020
- Served as first contact for customer driven escalations.
- Engaged with customers to reach mutually beneficial resolutions on revolving credit accounts.
- Contacted customers to follow up on submitted complaints. Used firm and professional methods to resolve disputes.
- Consistently received satisfactory or better monthly performance ratings.
- Transitioned to Recovery, allowing me to provide input in the development of this new department.
Collections Representative
Synchrony
Canton , OH
06.2016 - 02.2018
- Contacted customers via outbound calls to collect outstanding debt on revolving credit card accounts.
- Discussed with customers reasons for delinquency.
- Worked with customers to resolve outstanding past due payments.
- Received inbound customer calls and processed payments.
- Consistently received satisfactory or better monthly performance ratings.
- Promoted to Collections Accounts Manager.
Delivery Driver
Domino's Pizza
Canal Fulton, OH
09.2015 - 06.2016
- Completed on-time deliveries by choosing best and most efficient driving routes.
- Operated vehicle safely in congested areas with no traffic violations.
- Accepted a full time position at Synchrony.
Human Resources Supervisor
Babies "R" Us
Canton, OH
01.2014 - 08.2015
- Created weekly employee schedules.
- Partnered with employees to resolve sensitive issues impacting their job performance.
- Reviewed applications and resumes for open positions.
- Conducted applicant interviews and assisted in hiring decisions.
- Responsible for on-boarding process for new employees and maintaining personnel files.
- Left for voluntary child rearing.
Cashier
Babies "R" Us
Canton, OH
09.2011 - 01.2014
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete baby registries.
- Restocked and organized merchandise.
- Provided excellent customer service.
- Promoted to Human Resources Department Supervisor.
Education
Bachelor of Arts - Criminal Justice
Kent State University
Kent, OH12.2007
Skills
- Effective written and verbal communication
- Ability to multi-task
- Excellent organizational skills
- Proficiency in Microsoft Office
Timeline
Strategic Account Manager
Synchrony
06.2021 - Current
Recovery Collections Representative
Synchrony
02.2020 - 06.2021
Collections Account Manager
Synchrony
02.2018 - 02.2020
Collections Representative
Synchrony
06.2016 - 02.2018
Delivery Driver
Domino's Pizza
09.2015 - 06.2016
Human Resources Supervisor
Babies "R" Us
01.2014 - 08.2015
Cashier
Babies "R" Us
09.2011 - 01.2014
Bachelor of Arts - Criminal Justice
Kent State University
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