Computer Information Systems student with over 5 years of experience working directly with customers in retail environments. Positive, personable, and patient in managing sensitive situations. Highly organized, self-motivated, and proficient with computers.
Hi, I’m
Andrea Gomez
El Centro,CA
Summary
Overview
5
years of professional experience
1
Certification
Work History
U.S. Census Bureau
Census Enumerator
07.2020 - 10.2020
Job overview
- Interviewed over 150 residents in assigned areas to explain the purpose of the U.S. Census 2020, ask questions, and record answers.
- Performed field staff duties critical to completing accurate counts in hard-to-reach communities.
- Communicated with Census takers via phone to answer questions, obtain relevant information, and expedite the process.
- Completed surveys by rechecking contact information before ending each call.
- Maintained and submitted records of hours worked, miles driven, and expenses incurred to facilitate accurate reporting measures.
- Met with a supervisor to review procedures, report issues or concerns, and receive instructions.
- Attended team meetings to develop job knowledge.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Obtained updated contact information from all subjects and verified the data for accuracy.
Gymboree
Retail Manager
04.2017 - 04.2019
Job overview
- Implemented daily operating procedures to keep the store clean, adequately stocked, and well organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
UETA Duty Free
Sales Associate
01.2016 - 01.2017
Job overview
- Maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve their needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
California Institute of Arts & TechnologySan Diego, CA
Certificate from Computer Information Systems
09.2023
University Overview
Skills
- Customer Experience
- Project Requirements
- Persuasive Communication
- Social Perceptiveness
- Microsoft Office
- Organizing Information
- Call Center Customer Service
- Active Listening
- Informational Interviews
- Confidential Data Protection
- Outbound Calls
- Managing Multiple Tasks
- Brand Representation
- Dispute Resolution
- Strong Telephone Etiquette
- POS Systems Expertise
Hobbies
Hobbies
Photography
Reading
Hiking
Languages
Spanish
Native or Bilingual
Certification
- CompTIA ITF+
Accomplishments
Accomplishments
- I supervised a team of eight staff members.
- I used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved stock availability by completing inventory with accuracy and efficiency.
- Exceeded monthly quota multiple times.
- Design - Responsible for creative merchandising according to seasonal sales.
Timeline
Census Enumerator
U.S. Census Bureau
07.2020 - 10.2020
Retail Manager
Gymboree
04.2017 - 04.2019
Sales Associate
UETA Duty Free
01.2016 - 01.2017
California Institute of Arts & Technology
Certificate from Computer Information Systems