Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Andrea Abbitt

Indianapolis,IN

Summary

Accomplished RN Case Manager with 30+ years of total nursing experience at Ascension Saint Vincent Hospital, 17 in Case Management, enhancing patient satisfaction and reducing readmission rates through expert case management and empathetic communication. Several years of Case Management involved Utilization Review as well as Discharge Planning. Skilled in HIPAA compliance and clinical assessment, I excel in fostering collaborative healthcare environments and advocating for patient rights. Proficient in the use of Careport Extended Care, InterQual and MCG Guidelines. Obtained both CCM and ACM certifications. Member of the Board of Directors for Central Indiana Case Management Society of America since 2018 serving as interim Secretary in 2023.

Overview

33
33
years of professional experience
1
1
Certification

Work History

RN Case Manager

Ascension Saint Vincent Hospital
2007.01 - 2024.09
  • Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
  • Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
  • Facilitated multidisciplinary team meetings to discuss patient care, fostering collaborative approach to healthcare.
  • Advocated for patients with insurance companies, securing coverage for necessary treatments and medications.
  • Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
  • Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
  • Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
  • Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
  • Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
  • Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
  • Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.

Clinical Liaison

Seton Specialty Hospital
2005.12 - 2006.12
  • Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
  • Served as a liaison between patients and their insurance providers, advocating for coverage of necessary treatments and services.
  • Conducted thorough assessments of patients'' medical histories, diagnoses, prognoses, medications, and treatment goals to determine eligibility for specific programs or services.
  • Collaborated with marketing efforts to showcase facility strengths and attract new referral sources from local hospitals or community-based organizations.

Nurse Manager

Seton Specialty Hospital
2004.09 - 2005.12
  • Fostered improvement in staff development, personnel training, and standards of patient care.
  • Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
  • Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
  • Advocated for patients'' rights and ethical considerations in all aspects of care delivery.

Staff RN

Ascension Saint Vincent Hospital
1991.05 - 2004.09
  • Maintained clinical competency through ongoing professional development activities such as workshops, seminars, conferences, and certifications related to nursing practice.
  • Reduced medication errors through meticulous charting and close collaboration with the healthcare team.
  • Supported patients'' emotional well-being by building trust-based relationships and practicing active listening techniques.
  • Served as a preceptor for new nurses, sharing knowledge, expertise, and best practices to improve their skills and confidence.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
  • Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
  • Utilized critical thinking skills to make quick decisions in high-pressure situations, prioritizing patient needs and addressing emergent issues promptly.
  • Assisted physicians during procedures by preparing equipment, monitoring patient status, and ensuring sterile environments.
  • Implemented medication and IV administration, catheter insertion, and airway management.

RN Consultant

KPMG Peat Marwick
1998.09 - 2004.05

Worked as aN RN Consultant performing chart audits of the Hoosier Assurance Instrument for Adults (HAPI-A) at various behavioral health facilities in the state of Indiana. This involved auditing 58 charts and conducting an exit interview with staff providing results and recommendations.

Education

Associate of Science - Nursing

Indiana University Kokomo
Kokomo, IN

Bachelor of Science - Nursing

Indiana Wesleyan University
Indianapolis, United States

Skills

    • HIPAA Compliance
    • Clinical assessment
    • Quality Improvement
      • Community Resources
      • Utilization review
      • Healthcare regulations

Certification

CCM certification


Affiliations

  • Member of Board of Directors for Central Indiana Chapter of Case Management Society of America

Timeline

RN Case Manager

Ascension Saint Vincent Hospital
2007.01 - 2024.09

Clinical Liaison

Seton Specialty Hospital
2005.12 - 2006.12

Nurse Manager

Seton Specialty Hospital
2004.09 - 2005.12

RN Consultant

KPMG Peat Marwick
1998.09 - 2004.05

Staff RN

Ascension Saint Vincent Hospital
1991.05 - 2004.09

Associate of Science - Nursing

Indiana University Kokomo

Bachelor of Science - Nursing

Indiana Wesleyan University

CCM certification


Andrea Abbitt