Jami Payne Church
Union Grove,NC
Summary
Compassionate Nurse Case Manager offering 11 years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare. Skilled in creating and implementing processes to improve patient care and cultivate support teams. Patient-oriented Nurse with 11 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with RN Case Management specialty.
Overview
19
19
years of professional experience
1
1
Certification
Work History
RN Case Manager
Medi Home Health
02.2023 - Current
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
RN Case Manager
Adoration Home Health
04.2011 - 02.2023
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Assisted in the development of policies and procedures that improved the efficiency of case management processes within the organization.
- Evaluated the effectiveness of implemented interventions periodically, adjusting treatment plans as needed to promote optimal patient outcomes.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
RN
Novant Health
06.2005 - 04.2011
- Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Enhanced patient safety through vigilant monitoring and assessment of vital signs, lab values, and symptoms.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Collaborated with interdisciplinary healthcare team to optimize care quality and continuity for medical-surgical patients.
- Provided compassionate emotional support to patients and families during challenging health experiences.
- Educated patients on disease processes, treatment options, self-care techniques, and medications to promote informed decisionmaking.
- Reduced infection rates by maintaining strict adherence to infection control protocols and sterile technique during wound dressings and invasive procedures.
- Served as a preceptor for newly hired nurses, providing guidance on hospital policies, unit-specific protocols, and best practices in medical-surgical nursing.
- Managed complex medication regimens for multiple patients simultaneously while ensuring accuracy in administration and timely delivery of prescribed treatments.
- Performed comprehensive physical assessments on newly admitted patients to establish baseline data for ongoing care planning.
- Advocated for patient needs within the healthcare team to ensure appropriate resources were allocated for optimal recovery outcomes.
- Recognized early warning signs of deteriorating patient conditions, initiating rapid response measures to prevent further complications or emergencies.
- Participated in multidisciplinary rounds, contributing valuable insights from a nursing perspective to improve overall patient management strategies.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Utilized critical thinking skills when managing complex cases involving multiple comorbidities or rapidly changing clinical situations.
- Mentored nursing students during clinical rotations, fostering their growth and development as future healthcare professionals.
- Conducted patient and family teaching sessions on discharge planning, postoperative care, and health maintenance to promote successful transitions to home or other care settings.
- Evaluated the effectiveness of implemented nursing interventions by closely monitoring patient progress and adjusting care plans accordingly.
- Demonstrated commitment to professional development through ongoing participation in continuing education opportunities, staying current with best practices in medical-surgical nursing.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Provided exceptional care to high-acute patients needing complex care such as extensive wound care and rehabilitation.
Education
Associate of Applied Science - Registered Nurse
FORSYTH Technical Community College
Winston-Salem, NC05.2005
Skills
- Chronic Disease Management
- Clinical assessment
- Quality Improvement
- Palliative Care
- Care Coordination
- Utilization review
- Medication Management
- Discharge Planning
- Healthcare regulations
- HIPAA Compliance
- Community Resources
- Home care management
- Multidisciplinary Approach
- Patient Counseling
- Policy Adherence
- Electronic Recordkeeping
- Care Planning
- Care Delivery
- Medication monitoring
- Regulatory Compliance
- Resource Management
- Case Management
- Community Resource Referrals
- Interdisciplinary Collaboration
- Patient Examination
- Direct Patient Care
- Infection Control
- Nursing Consultation
- Student Precepting
- Documentation
- Wound Care
- Needs Assessment
- Vitals monitoring
- Patient Condition Monitoring
- Treatment Preparation
- Goal Setting
- Task Prioritization
- Medication Administration
- Diagnostic Test Evaluations
- Clear Patient Communication
- Problem-Solving
- Healthcare Personnel Supervision
- Patient Care Assessment
- Strong Clinical Judgment
- Multitasking Abilities
- Interpersonal Communication
- Professionalism
- Accurate Documentation
Certification
- RN Permanent License # 201431
Timeline
RN Case Manager
Medi Home Health
02.2023 - Current
RN Case Manager
Adoration Home Health
04.2011 - 02.2023
RN
Novant Health
06.2005 - 04.2011
Associate of Applied Science - Registered Nurse
FORSYTH Technical Community College
- RN Permanent License # 201431
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