Marsha Lunsford
Asheville,NC
Summary
Dynamic RN Case Manager at HCA with expertise in chronic disease management and a compassionate approach to patient care. Successfully reduced hospital readmission rates through effective care coordination and patient education. Proven ability to mentor staff and enhance team efficiency while ensuring compliance with HIPAA regulations and delivering high-quality, patient-centered care.
Experienced with patient care coordination and case management. Utilizes communication and organizational skills to ensure comprehensive care plans. Track record of patient advocacy and efficient resource utilization.
Professional with strong background in nursing and case management, specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Patient-oriented Nurse with 28 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Hospice/ Psychological specialty.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
24
24
years of professional experience
Work History
RN Case Manager
HCA
12.2018 - Current
- Collaborated with healthcare teams to develop and implement patient-centered care plans.
- Assessed patient needs through comprehensive evaluations and coordinated services accordingly.
- Facilitated communication between patients, families, and providers to ensure continuity of care.
- Managed complex case loads while prioritizing interventions to enhance patient outcomes.
- Conducted regular follow-ups to monitor progress and adjust care plans as necessary.
- Streamlined documentation processes using electronic health record systems for improved efficiency.
- Mentored junior staff on best practices in case management and patient advocacy.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Enhanced patient satisfaction with empathetic communication and timely updates on care progress.
- Facilitated multidisciplinary team meetings to discuss patient care, fostering collaborative approach to healthcare.
- Enhanced team efficiency, providing training and guidance to junior case managers and nursing staff.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Education
Bachelor of Science - Nursing
Brenau University
Gainesville, GA05-1996
Skills
- Chronic disease management
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Home care management
- Clinical assessment
- Medication management
- Quality improvement
- Palliative care
- Healthcare regulations
- Case management
- Critical thinking
- Compassionate and caring
- Interdisciplinary collaboration
- Training staff
- Wound care
- Strong clinical judgment
- Documentation
- Accurate documentation
- Patient and family advocacy
- Patient care assessment
- Direct patient care
- Attention to detail
- CPR/AED
- ICD-10
- Infection control
- Clear patient communication
- Home care
- Vitals monitoring
- Routine examinations
- Needs assessment
- Nursing performance assessment
- Medication administration
- Patient consultation
- Healthcare personnel supervision
- Student precepting
- Medical procedure preparation
- Certified in CPR/AED
Accomplishments
Though teams began with 16 Full time RNs, corporation has reduced to 2. Have accepted large loads, extra hours and without compliant, wore many hats for needed abilities-admissions, marketing, cna and social work duties. Clean record with no white ups, missed shifts- only extra ones.
Affiliations
- International Nursing society
Languages
Spanish
Limited Working
Interests
- Community Cleanup
- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Road Trips
- Adventure Travel
- Horses/animal husbandry
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefits401k matchPaid time offTimeline
RN Case Manager
HCA
12.2018 - Current
Bachelor of Science - Nursing
Brenau University
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