Andrea Bernal

• Manage loan pipelines and escalations to ensure timely processing.
• Meet deadlines while following compliance and company guidelines.
• Investigate discrepancies between applicant-provided information and employer-provided information.
• Pull CAIVRS reports.
• Conduct thorough employment and income verifications.

• Removed sutures, splints, and casts; applied dressings; prepared injections.
• Coordinated with physicians to prepare for minor office procedures, ensuring efficient workflow.
• Instructed patients on proper use of DME.
• Assisted with pre-operative, intra-operative, and post-operative care of patients undergoing orthopedic surgery.

Patient Service Representative (Dec 2022-Mar 2024)

• Verified patient insurance eligibility and coverage
• Assisted in scheduling appointments
• Streamlined patient intake process and ensured accuracy of medical records for improved patient care.

• Reviewed and audited loan applications to ensure compliance and accuracy prior to approval.
• Coordinated with management, sales, and operations to facilitate timely loan closings.
• Extracted property reports, certificates of eligibility, employment verifications, and tax transcripts to support loan processing.
• Pulled property reports, Certificates of eligibility, employment verifications, and tax transcripts.

• Trained new baristas on beverage preparation and customer service standards, enhancing overall team performance.
• Maintained a fast-paced environment and controlled the line and crowd with quick, efficient service.
• Trained new baristas on beverage preparation and customer service standards.
• Recommended products based on individual customer needs and preferences.
• Supervised team during busy shifts, ensuring seamless service and adherence to quality standards.
• Used POS system to accurately enter orders and process payments.

• Managed case files, created document indexes, and organized legal documentation for attorney review and court submissions.
• Facilitated client appointments and payment collection.
• Scheduled client appointments efficiently.
• Transported confidential cases to be filed at immigration courts and detention centers.
• Managed inventory of office supplies to ensure uninterrupted day-to-day operations.