Summary
Overview
Work History
Education
Skills
Licensure
Timeline
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Andrea Ada, LCSW

San Diego,California

Summary

Versatile Clinical Social Worker with over 14 years of experience turning complex human challenges into success stories. Experience in evidence-based psychotherapy, case management, treatment planning, and program development. Known for blending clinical expertise with creative problem-solving to deliver exceptional patient care. Empathetic and driven with an unfailing work ethic and passion for helping others.

Overview

16
16
years of professional experience

Work History

Patient Care Lead

Stellar Health
03.2024 - 08.2024
  • Launched and developed workflows, policies, and procedures for the medical case management program of a newly developed Accountable Care Organization (ACO) supporting 30 primary care practices.
  • Coordinated patient care and collaborated with healthcare providers to ensure adherence to care plans and delivery of exceptional care.

Behavioral Health Clinical Case Manager

Aetna, a CVS Health Company
12.2020 - 02.2024
  • Managed utilization review and case management for up to 40 members on a monthly basis with complex behavioral health needs, ensuring compliance with quality standards and regulatory requirements.
  • Surpassed all performance metrics related to patient engagement and quality audits.
  • Enhanced quality of care by partnering with treatment facilities for effective discharge planning and preventative programs, focusing on long-term recovery, improved self-management, and addressing social determinant(s) of health (SDOH).
  • Interpreted behavioral health facility performance metrics to analyze trends, areas of opportunity, and success.

Employee Assistance Program Clinician

Aetna, a CVS Health Company
06.2019 - 12.2020
  • Provided clinical counseling services including telephonic assessments and risk screenings, psychotherapy, crisis management, and safety planning.
  • Utilized clinical judgment to tailor interventions based on client needs, expressed goals, and stage(s) of change.
  • Assisted members with understanding and activating their employee assistance program benefits, navigating community resources, and referring them to providers or treatment facilities based on the most appropriate level of care.

Psychiatric Social Worker II

Guam Behavioral Health & Wellness Center
03.2015 - 02.2019
  • Delivered individual and group psychotherapy, community outreach, and crisis intervention to individuals and families with a wide variety of mental health challenges including depression, anxiety, suicidal ideation, self-harm, trauma, and substance use challenges
  • Assisted in the co-creation, implementation, and revision of treatment plan goals to improve mental health outcomes
  • Analyzed areas of need within the organization and advocated for groups and programs to address said needs such as Mental Health First Aid Training, social skills training, psychosis, and caregiver support.

Medical Social Worker

Health Services of the Pacific
09.2008 - 01.2012
  • Built and maintained a network of relationships with community organizations; leveraged those relationships to make referrals to health, financial, and wellness resources
  • Helped patients and their families in coping with adjustment to medical or terminal illness through psycho-education, self-management, supportive counseling, and bereavement support
  • Facilitated multidisciplinary group meetings to assist the team in recognizing the effects of psychosocial stressors on the symptoms of terminal illness and medical issues
  • Assigned, supervised, and trained hospice volunteers resulting in their successful comprehension of fundamental goals and responsibilities within the hospice program.

Education

Master of Social Work -

University of Melbourne
Melbourne, Australia
12.2013

Bachelor of Social Work -

Loyola University Chicago
Chicago, IL
05.2008

Skills

  • Psychotherapy
  • Case Management
  • Treatment Planning
  • Utilization Management
  • Discharge Planning
  • Crisis Intervention
  • Program Development
  • Psychosocial Assessments
  • Motivational Interviewing
  • Multi-tasking
  • Adaptability and Flexibility
  • Cultural Competency

Licensure

Licensed Clinical Social Worker, California #91410

Timeline

Patient Care Lead

Stellar Health
03.2024 - 08.2024

Behavioral Health Clinical Case Manager

Aetna, a CVS Health Company
12.2020 - 02.2024

Employee Assistance Program Clinician

Aetna, a CVS Health Company
06.2019 - 12.2020

Psychiatric Social Worker II

Guam Behavioral Health & Wellness Center
03.2015 - 02.2019

Medical Social Worker

Health Services of the Pacific
09.2008 - 01.2012

Master of Social Work -

University of Melbourne

Bachelor of Social Work -

Loyola University Chicago

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Andrea Ada, LCSW