QUE'YANI DAWSON
Columbus,OH
Summary
Experienced Certified Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your business. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service with demonstrated ability to mentor junior staff and optimize workflow efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Lead
GiftHealth
Columbus, OH
10.2025 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Implemented workflow efficiencies that improved prescription processing times by coordinating team efforts.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Developed training materials for staff to enhance knowledge of pharmacy software systems and protocols.
Senior Lead Pharmacy Technician
GiftHealth
Hilliard, OH
05.2025 - 10.2025
- Supervised daily pharmacy operations, ensuring compliance with regulations and safety protocols.
- Trained and mentored junior technicians, enhancing team performance and knowledge retention.
- Documented inventory management processes, improving accuracy in stock levels and reducing waste.
- Supervised 30 pharmacy technicians and coordinated day-to-day assignments.
Lead Pharmacy Technician
Gift Health
Hilliard, OH
08.2024 - 05.2025
- Supervised 20 pharmacy technicians and coordinated day-to-day assignments.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 20k+ daily prescriptions in high-volume mail-order pharmacy environment.
Purchaser/Pharmacy Technician
Nationwide Children's Hospital Homecare
Columbus, OH
07.2023 - 07.2024
- Managed and maintained purchase orders and invoices
- Placed orders for merchandise consistent with quality, quantity and other specification requirements
- Established relationships with vendors to secure competitive pricing and discounts
- USP 797 & 800 Sterile compounding of injectables and Total Parental Nutrition
Pharmacy Technician
The Ohio State Wexner Medical Center
Columbus, OH
05.2021 - 07.2023
- Sterile compounded IV medications following USP 797-800 procedures
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Entered and processed patients' prescriptions into internal system
Pharmacy Technician
CVS Pharmacy
Columbus, OH
07.2020 - 05.2021
- Answered incoming phone calls and addressed questions from healthcare providers and patients
- Counted and filled prescriptions, and prepared prescription labels with absolute accuracy
- Entered and processed patients' prescriptions into internal system
Education
Associate of Science -
Columbus State Community College
Columbus, OH12-2024
Skills
- Pharmacy Operations
- Customer Service
- Problem-solving
- USP 797-800 Sterile Compounding
- HIPPAA Knowledgeable
- Medical Terminology
- Pharmacy Math
- Written/Verbal Communication
- Detail Oriented
- Teamwork and collaboration
- Organized
- Time-management
Certification
Board Certified Pharmacy Technician
Timeline
Patient Care Lead
GiftHealth
10.2025 - Current
Senior Lead Pharmacy Technician
GiftHealth
05.2025 - 10.2025
Lead Pharmacy Technician
Gift Health
08.2024 - 05.2025
Purchaser/Pharmacy Technician
Nationwide Children's Hospital Homecare
07.2023 - 07.2024
Pharmacy Technician
The Ohio State Wexner Medical Center
05.2021 - 07.2023
Pharmacy Technician
CVS Pharmacy
07.2020 - 05.2021
Associate of Science -
Columbus State Community College