Gisela Ramirez
Elizabeth,NJ
Summary
Compassionate, loyal and understanding professional seeking a position where utilization of my skills and knowledge may be effectively used.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Patient Care Navigator
Summit Health Management
New Providence, NJ
12.2022 - Current
- Serves as a patient advocate, assisting patients with scheduling and managing appointments following a suspicious Birads 4/5 imaging(mammogram/ultrasound)
- Works in collaboration with other healthcare staff to provide patient care
- Trains new hires on patient navigation process, protocols and procedures.
- Analyze patient feedback to identify areas for improved service delivery and patient satisfaction.
- Maintains detailed documentation of patient interactions, scheduling and progress notes for accurate recordkeeping.
- Consistently maintain confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Facilitates communication between patients and healthcare providers to improve outcomes.
- Mentors new patient care navigators in best practices for patient engagement and support
- Reports weekly and monthly stats on navigated patients
Pharmacy Operations Manager
Walgreens Specialty Pharmacy
Berkeley Heights, NJ
09.2015 - 12.2022
- Answer incoming phone calls and address questions from customers and healthcare providers
- Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Communicate directly with doctors offices via telephone, fax, and email, in order to assist with prior authorization process through platforms such as Covermymeds and electronic PAs
- Complete paperwork, entering prescription and insurance or billing information into patient profiles
- Count, measure, and compound medications following standard procedures
- Communicate with prescribers to verify medication dosages, refill authorizations and patient information
- Stock, label and inventory medication to keep accurate records
- Maintain drug inventory levels by ordering necessary medications and supplies
- Research copay assistance for patients with high out of pocket costs, using platforms such as Zitter,Tailormed, and contacting pharmaceutical manufacturers/foundations
- Manage specialty patients through Asembia specialty program, for tracking of therapy changes, medication updates, and coordination of shipments through outbound calling and in-store pickups
- Supervised pharmacy technicians.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
Pharmacy Technician
Innovo Compounding Specialty Solutions
East Brunswick, NJ
06.2012 - 05.2015
- Followed Master formula sheet procedures for pain medications, capsules, suppositories, suspensions, and simple compounding, Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Compounded in a non-sterile lab, filling pumps,tubes, milling,mixture procedures
- Responsible for monthly inventory and cleaning(including flow hood)
- Used PK software knowledge and followed HIPAA standards and SOPs implemented throughout the company
Education
Pharmacy Technician Program
Sanford Brown Institute
Iselin, NJ05-2011
Skills
- Cash Register Operation
- Answering and Routing Calls
- Prescription Filling and Labeling
- Drug Storage Procedures
- Problem-Solving Skills
- Equipment Cleaning and Maintenance
- Pharmacy Records Management
- Pharmacy Operations
- Chemical Handling
- Prescription Refill Fulfillment
- Wholesale Ordering
- Pharmaceuticals Mixing
- Patient Confidentiality
- Updating Medication Histories
- FDA Drug Safety Guidelines
- Medication Therapy Management
- Product Markdowns
- HIPAA
- Care coordination
- Teamwork
- Customer service
- Caring and empathetic
Certification
CPhT - Certified Pharmacy Technician(PTCB)
Certification#30060245
Exp:01/31/28
NJ Pharmacy Technician License
License # 28RW01884800
Exp: 08/31/26
Basic Life Support
License #00H4NHF
Exp: 01/08/23
Pharmacy Tecnician Immunization
License #28RJ09356
Exp:01/31/28
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Navigator
Summit Health Management
12.2022 - Current
Pharmacy Operations Manager
Walgreens Specialty Pharmacy
09.2015 - 12.2022
Pharmacy Technician
Innovo Compounding Specialty Solutions
06.2012 - 05.2015
Pharmacy Technician Program
Sanford Brown Institute
Extern hours 180 hours
Friendly Pharmacy(Roselle,NJ) May 2011
- Assisted pharmacist with inventory and filling procedures
References
Available upon request