Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Aguayo

Natalia

Summary

I am a hardworking and reliable employee with extensive background operating cash registers and providing excellent customer service. I am highly organized, proactive, and punctual. Works well within team settings. I have a strong history of customer satisfaction through top-notch service and support. I have the drive to continuously learn and develop within the company. I also have great multitasking skills and time management abilities. I’m devoted to giving every customer a positive and memorable experience. I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have a strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support team goals.

Overview

10
10
years of professional experience
2016
2016
years of post-secondary education

Work History

Cashier

HEB Grocery Store
Lytle
07.2015 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and payment options.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Handled cash, credit, and digital payments accurately during busy shifts.
  • Resolved customer complaints promptly to ensure satisfaction and loyalty.
  • Trained new cashiers on operational procedures and customer service standards.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to customers using active listening and engagement skills.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Offered customers carry-out service at completion of transaction.

Front End Lead

HEB Grocery Store
Lytle
05.2022 - Current
  • Supervised front end operations to ensure smooth customer transactions.
  • Trained new cashiers on register systems and customer service protocols.
  • Monitoring progress on assigned tasks and providing support where necessary.
  • Emphasized customer service excellence through ongoing training of front-end team members to improve customer service ratings.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other leads, combining group efforts to achieve goals.
  • Handled payment processing and provided customers with receipts and correct change.

Education

Lytle High School
Lytle, TX

Skills

  • Time management
  • Effective communication
  • Employee training
  • Task delegation
  • Staff motivation
  • Goal setting
  • Checkout monitoring
  • Hospitality services
  • Performance improvement
  • Opening and closing procedures
  • Training and mentoring
  • Employee motivation
  • Problem-solving skills
  • Fluent in English and Spanish

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front End Lead

HEB Grocery Store
05.2022 - Current

Cashier

HEB Grocery Store
07.2015 - Current

Lytle High School

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