Andrea Aguirre Cervantes
Elkhart,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Retail Associate
Burlington
07.2024 - Current
- My role as a retail associate is to make sure the store looks presentable, well-organized, and neat
- I also help customers with any questions they may have from clothes to decor to everything from the store
- I'm also cross-trained as a cashier and my role is to serve customers at the checkout and make sure their shopping experience with us was great
Retail Associate
Ross Dress For Less
12.2023 - 07.2024
- As an associate, I'd helped with anything they'd asked me to
- That being either at the dressing rooms, front end, or even helping put things out on the floor
- I'd make sure all the aisles are neat and picked up
- Sometimes I'll assist customers with any questions about items they're looking for or suggestions
- I help customers pick out jewelry they want to see or even buy
- Overall I made sure the store looked presentable to anyone who came through our doors
Shift lead
Pizza Hut
01.2023 - 09.2023
- I was one of 3 shift leads in the Cassopolis St location
- My job was to either open or close the store
- Both required me to make sure everything ran smoothly
- I'd answer phone calls for either a customer needing help or to take orders
- I always helped my team with anything they needed, if they needed help on making pizzas on a busy day, or even help cut pizzas if they were beyond
- And of course, made sure the front of the store was taken care of
- I made sure our store was clean and neat for customers
- I'd always try to be positive even on hard days
Front End Representative
Heart City Health ( Dental Department)
06.2022 - 08.2022
- As a receptionist for the dental department, my job was to call insurance and check in & check out patients making sure I created a new appointment for them and any other questions they may have
- I'd also answer phone calls and help the patient with canceling appointments or rescheduling or anything else they needed help with
- I also did lots of paperwork that included putting in new patients in the system
Retail Associate
Ross Dress For Less
12.2021 - 06.2022
- As a retail associate, my main job was in the fitting room, I would count the amount of items they had to try on and I would gave a ticket to the customer to enter the fitting room
- I also helped with anything else they needed like anything they were looking for etc
- I also did register, on the stock, and sales floor whenever my co-workers needed help
General Merchandise Clerk
Target
10.2020 - 01.2021
- I was a general merchandise clerk
- My area was toys, so I'd put toys on the shelf most of the time
- But I would also help other areas as well when they needed help
- I also helped customers find any toys or any other items in the store
Cashier, Front End Supervisor, Customer Service Clerk
Kroger
07.2019 - 09.2020
- As a cashier, I would scan customers' items and sometimes bag their items, too
- But most importantly, I made sure they had a good experience and visited the store
- Later that year, I was promoted to front-end supervisor
- I was usually the supervisor in the afternoons
- Being FES, I was in charge of making sure every customer was satisfied with any needs
- I was also in charge of my co-workers' breaks/lunches
- I also made sure the front end was clean and always sanitized
Education
Phlebotomy
Ivy Tech Community College of Indiana
South Bend, IN05-2026
High School Diploma -
Elkhart Center High School
Elkhart, IN06.2019
Skills
- Stocking
- Merchandising
- Guest Services
- Cashiering
- Cash handling
- Retail sales
- Reliability
- Packaging
- Food handling
- Team Leadership
- Customer Service
- Problem-solving abilities
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Retail Associate
Burlington
07.2024 - Current
Retail Associate
Ross Dress For Less
12.2023 - 07.2024
Shift lead
Pizza Hut
01.2023 - 09.2023
Front End Representative
Heart City Health ( Dental Department)
06.2022 - 08.2022
Retail Associate
Ross Dress For Less
12.2021 - 06.2022
General Merchandise Clerk
Target
10.2020 - 01.2021
Cashier, Front End Supervisor, Customer Service Clerk
Kroger
07.2019 - 09.2020
High School Diploma -
Elkhart Center High School
Phlebotomy
Ivy Tech Community College of Indiana