Andrea Alcantar
Modesto,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
10
10
years of professional experience
Work History
Supervisor
Nothing Bundt Cakes
08.2021 - Current
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated customer needs and feedback to drive product and service improvements.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Boosted team performance by developing customer service training materials and conducting service training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Educated staff on organizational mission and goals to help employees achieve success.
Private Nanny
Mr. & Mrs. Barter
01.2014 - Current
- Transported children to and from school, medical appointments and extra-curricular activities.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Transported children to and from activities using personal or family vehicle.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Team Member
Jamba Juice
10.2018 - 12.2019
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed strong cooperative relationships with coworkers and managers.
Education
Associate of Arts - Social Work
Modesto Junior College
Modesto, CA05.2026
High School Diploma -
Peter Johansen High School
Modesto, CA05.2018
Skills
- Toast System experience
- Process Improvement
- Employee Motivation
- Staff Management
- Inventory Oversight
- Logistics Coordination
- Policy Enforcement
- Goal-Oriented
- Staff Discipline
- Idea Development and Brainstorming
- Training and mentoring
- Complex Problem-Solving
Timeline
Supervisor
Nothing Bundt Cakes
08.2021 - Current
Team Member
Jamba Juice
10.2018 - 12.2019
Private Nanny
Mr. & Mrs. Barter
01.2014 - Current
Associate of Arts - Social Work
Modesto Junior College
High School Diploma -
Peter Johansen High School