Andrea Aldaco
Wasco,CA
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Clerk
Motel 6
Lost Hills, California
06.2022 - Current
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Arranged special accommodations for guests to enhance visitor experiences.
- Managed cash drawer according to established accounting guidelines.
- Input and confirmed reservations for guests.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Maintained daily records of room availability and rates.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Security Officer
Central call eggs
Wasco
03.2017 - 11.2025
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained accurate logs of all security related activities.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Monitored CCTV systems to ensure safety and security of premises.
Education
Medical Billing And Coding - Medical Billing And Coding
UEI College
Bakersfield, CA04-2024
Skills
- Concierge service
- Hotel recordkeeping
- Welcoming guests
- Greeting guests
- EMR / EHR
- ICD-9 coding experience
- Medical terminology understanding
- Document scanning
- HIPAA compliance
- Customer service
- Data entry
- HIPAA regulations
- Work well independently
Languages
Spanish
Professional
English
Professional
Certification
- Medical billing and coding
- CPR
Timeline
Hotel Front Desk Clerk
Motel 6
06.2022 - Current
Security Officer
Central call eggs
03.2017 - 11.2025
Medical Billing And Coding - Medical Billing And Coding
UEI College