Andrea Amato
El Paso,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service
Quik Wok, Inc
04.2016 - Current
- Held interviews, and trained several new employees on their expected tasks
- Administer all staffing initiatives, such as handling conflicts, and identify understaffing.
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Researched client requests to create best possible solutions for diverse needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Bachelor of Applied Science - Pre-Medicine
The University of Texas At El Paso
El Paso, TX12.2023
High School Degree -
Ysleta High School
El Paso, TX06.2016
Skills
- Recordkeeping Strengths
- Time Management
- Customer Relationship Management
- Receiving Support
- Conflict Mediation
- Computer Proficiency
- Adaptable and Flexible
- Medical Research
- Document Processing
- Attention to Detail
- Positive Reinforcement Methods
- Effective Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service
Quik Wok, Inc
04.2016 - Current
Bachelor of Applied Science - Pre-Medicine
The University of Texas At El Paso
High School Degree -
Ysleta High School
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