ANDREA ARAUJO
Mesa,Arizona
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
4
4
years of professional experience
Work History
Janitorial Worker
EMS
11.2023 - Current
- Disinfected bathrooms, kitchens, hallways and other common areas using appropriate methods
- Performed daily cleaning and maintenance tasks, such as sweeping, mopping, dusting, vacuuming, emptying trash cans and restocking supplies
- Stocked paper products, soap dispensers, air fresheners and other items in restrooms
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Ensured a welcoming environment for guests by keeping entranceways clear of debris, snow removal where applicable, or washing windows as needed.
Investment Advisor
INNANDES
01.2022 - 09.2023
- Provided asset allocation services, retirement planning, portfolio management, and estate planning solutions
- Identified and evaluated potential investment opportunities for clients
- Cultivated a network of contacts within the finance industry for referrals
- Maintained relationships with existing clients by providing timely updates on their account performance
- Collaborated with clients to develop customized investment portfolios.
Customer Service Representative
Telepreformance
03.2022 - 12.2022
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner
- Provided exceptional customer service to ensure customer satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed positive relationships with customers through friendly interactions
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
English Teacher
San Miguel high School
03.2021 - 12.2021
- Created a positive classroom environment that encouraged students to take risks and explore their own ideas
- Taught skills in English grammar and syntax, vocabulary, and proper word usage
- Instructed students in grammar, composition, and reading comprehension
- Supervised classroom behavior and moderated discussions to maintain respectful environment
- Prepared well-structured, diversified lessons in alignment with approved syllabus
- Utilized technology to enhance instruction and student engagement
- Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
Education
English as a second language - English
Universidad Privada de Piura
07.2017
Skills
- Customer service
- Problem resolution
- Sales expertise
- Computer proficiency
- Customer satisfaction measurement
- Order processing
- Team development
- Documentation
- Product knowledge
- Fundamental analysis
- Investment management
- Time management
- Attention to detail
- Multitasking and organization
- Investment strategy development
- Ethical standards
- Teamwork and collaboration
LANGUAGES
Spanish Native
English Bilingual UDEP
Timeline
Janitorial Worker
EMS
11.2023 - Current
Customer Service Representative
Telepreformance
03.2022 - 12.2022
Investment Advisor
INNANDES
01.2022 - 09.2023
English Teacher
San Miguel high School
03.2021 - 12.2021
English as a second language - English
Universidad Privada de Piura