Santrice Outlaw

• Maintain clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Sweep hard surface floors using broom or push broom dust mop.
• Remove spots from glass doors, mirrors and windows by spraying cleaner and wiping.
• Sanitize break area kitchen counters, tables and sinks.
• Clean and sanitize drinking fountains.
• Polish stainless steel fixtures and furniture details.
• Increase safety awareness by reporting potential maintenance issues or hazardous conditions to appropriate personnel.
• Empty trash cans to keep building clean and free of germs.

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
• Processed customer service orders promptly to increase customer satisfaction.

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

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• Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
• Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
• Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
• Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
• Refilled soap dispensers and air fresheners in 6 bathrooms.
• Emptied wastebaskets to transport trash and waste to disposal area.
• Kept building entryway glass clean and polished for professional presentation.

• Maintained clean, neat, and professional entrances.
• Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
• Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
• Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
• Emptied wastebaskets to transport trash and waste to disposal area.

• Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
• Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
• Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
• Elevated guest satisfaction rates through exceptional care for their items during laundry service, ensuring proper handling and storage of delicate garments.
• Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
• Sorted, laundered and put away various laundry items.
• Restocked cleaning storage cabinets, carts and baskets for easy use.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
• Verified transactions, product orders, and shipping dates and entered information into databases and reports.
• Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
• Moved shipment materials to and from designated areas using lift and hand trucks.

• Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
• Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
• Reviewed order data to verify transactions and shipping dates.
• Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Consistently met customer satisfaction goals through diligent attention to detail and commitment to delivering high-quality service in every shipment handled.
• Verified transactions, product orders, and shipping dates and entered information into databases and reports.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Processed invoices and order forms for goods received and shipped for proof of transactions.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Addressed customer needs and made product recommendations to increase sales.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Processed refunds and exchanges in accordance with company policy.