ANDREA ARJONA
Bussines Administration
Homestead,FL
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Deli Clerk
Publix
3 2024
- Excellent customer service skills.
- Greeted customers at counter to fulfill requests and answer questions.
- Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Learned other teammates' work tasks to train as backup
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team
Insurance Agent, Life and Health Insurance
09.2022
- Exceptional understanding of insurance products and services.
- Clear and persuasive communicator, adept at explaining policy details.
- Customer-oriented with proactive approach to problem-solving.
- Demonstrated empathy and sensitivity to individual customer concerns.
- Persuasive skills to highlight importance of coverage and convince customers of protection needs.
- Efficient problem-solving ability regarding policies, claims, and customer concerns.
- Acts with honesty and ethical standards, ensuring customer trust.
- Adaptable to changes in the industry and customer needs.
- Competent in using technology, including CRM systems and online platforms.
- Maintains calmness and patience in challenging situations.
- Maintained high standards of customer service by building relationships with clients
- Identified potential risks in client businesses and recommended appropriate insurance coverage
- Responded to customer calls swiftly to resolve issues and answer questions
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates
Sales Support Assistant
Quirch Foods LLC
11.2018 - 03.2023
- Coordinated sales processes for a national and international food distribution company, specializing in Puerto Rico region.
- Conducted occasional sales to specific clients, ensuring customer satisfaction.
- Managed logistics for container loading and shipment of products to Puerto Rico, optimizing efficiency.
- Proficiently used proprietary and AS400 systems for streamlined operations.
- Excelled in data entry tasks, accurately inputting customer orders into company's system.
- Strong problem-solving and analytical skills.
- Advanced proficiency in Excel for creating complex financial models and detailed reports.
- Comfort navigating ambiguity with minimal guidance.
- Friendly and succinct communication style, adept at facilitating understanding and effective collaboration in projects.
Manager
Caribbean Detail/Car Wash
01.2018 - 11.2018
- Maintained high levels of customer satisfaction and attention to detail in car wash and detailing business.
- Supervised team of eight employees and detail technicians, optimizing labor efficiency.
- Provided training and coaching for employees in car wash operations.
- Welcomed and assisted customers over 20 - 25 customers per day, overseeing vehicle handovers.
Administrative Assistant
Miami New Realty
09.2017 - 01.2018
- Carried out general clerical office duties, such as photocopying, faxing, mail distribution, filing, and phone answering.
- Aided in marketing vacant properties and handling property management responsibilities.
- Managed realtors' schedules and attended to customer appointments.
Managing Director/Partner
Sarap 07
01.2011 - 11.2016
- Oversaw daily office operations, including payroll distribution and inventory management.
- Negotiated pricing and prepared vendor estimates, contributing to cost savings of 35 percent.
- Provided valuable insights during budgeting and fiscal year-end closing.
- Assisted in accounts receivables/payables procedures.
Education
Life and Health Insurance License -
06.2022 - 08.2022
Bachelor of Science in Business Administration -
01.2000 - 01.2006
Skills
Proficient in Microsoft Office Suite
Basic knowledge of cybersecurity
Adaptability and autonomy
Effective communication
Attention to detail
Organization and time management
Speed and precision in data entry
Team work
Customer Service
Ability to learn new tools quickly
Honesty and Integrity
Strong Work Ethic
References
Available upon request
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Insurance Agent, Life and Health Insurance -
09.2022
Xcell Solution - Life and Health Insurance License,
06.2022 - 08.2022
Sales Support Assistant - Quirch Foods LLC
11.2018 - 03.2023
Manager - Caribbean Detail/Car Wash
01.2018 - 11.2018
Administrative Assistant - Miami New Realty
09.2017 - 01.2018
Managing Director/Partner - Sarap 07
01.2011 - 11.2016
University of Carabobo - Bachelor of Science in Business Administration ,
01.2000 - 01.2006
Deli Clerk - Publix
3 2024