ANDREA ARJONA

Work History

Publix

3 2024

Excellent customer service skills.
Greeted customers at counter to fulfill requests and answer questions.
Contributed to positive team dynamics through effective communication skills and a collaborative problem-solving approach.
Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members
Maintained clean, trash-free workspaces to maximize productivity and safety
Learned other teammates' work tasks to train as backup
Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team

09.2022

Exceptional understanding of insurance products and services.
Clear and persuasive communicator, adept at explaining policy details.
Customer-oriented with proactive approach to problem-solving.
Demonstrated empathy and sensitivity to individual customer concerns.
Persuasive skills to highlight importance of coverage and convince customers of protection needs.
Efficient problem-solving ability regarding policies, claims, and customer concerns.
Acts with honesty and ethical standards, ensuring customer trust.
Adaptable to changes in the industry and customer needs.
Competent in using technology, including CRM systems and online platforms.
Maintains calmness and patience in challenging situations.
Maintained high standards of customer service by building relationships with clients
Identified potential risks in client businesses and recommended appropriate insurance coverage
Responded to customer calls swiftly to resolve issues and answer questions
Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates

Quirch Foods LLC

11.2018 - 03.2023

Coordinated sales processes for a national and international food distribution company, specializing in Puerto Rico region.
Conducted occasional sales to specific clients, ensuring customer satisfaction.
Managed logistics for container loading and shipment of products to Puerto Rico, optimizing efficiency.
Proficiently used proprietary and AS400 systems for streamlined operations.
Excelled in data entry tasks, accurately inputting customer orders into company's system.
Strong problem-solving and analytical skills.
Advanced proficiency in Excel for creating complex financial models and detailed reports.
Comfort navigating ambiguity with minimal guidance.
Friendly and succinct communication style, adept at facilitating understanding and effective collaboration in projects.

Caribbean Detail/Car Wash

01.2018 - 11.2018

Maintained high levels of customer satisfaction and attention to detail in car wash and detailing business.
Supervised team of eight employees and detail technicians, optimizing labor efficiency.
Provided training and coaching for employees in car wash operations.
Welcomed and assisted customers over 20 - 25 customers per day, overseeing vehicle handovers.

Miami New Realty

09.2017 - 01.2018

Carried out general clerical office duties, such as photocopying, faxing, mail distribution, filing, and phone answering.
Aided in marketing vacant properties and handling property management responsibilities.
Managed realtors' schedules and attended to customer appointments.

Sarap 07

01.2011 - 11.2016

Oversaw daily office operations, including payroll distribution and inventory management.
Negotiated pricing and prepared vendor estimates, contributing to cost savings of 35 percent.
Provided valuable insights during budgeting and fiscal year-end closing.
Assisted in accounts receivables/payables procedures.