Andrea Arlen
Phoenix,AZ
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Outreach Specialist
Centauri Health Solutions Inc - Human Arc
06.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Client Care Coordinator
The Peninsula Concierge/Owner
01.2014 - 01.2018
- Assessed client needs, developed service plans, monitored outcomes to ensure my clients received the best possible care.
- Maintained effective client relationships ensuring client satisfaction and loyalty.
- Developed care plans that accurately reflected the clients needs and preferences.
Sales Representative
Viva International Group
10.2009 - 01.2013
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
Bachelor of Arts - Business
Skills
- Customer Relationship Management
- Microsoft Word
- Problem-Solving Ability
- Active Listening
- Client Screening
- Relationship Management
- Account Management
- Sales Expertise
- Microsoft Excel
- Microsoft Outlook
Certification
- Certified in Hipaa
- CRM
Timeline
Senior Outreach Specialist - Centauri Health Solutions Inc - Human Arc
06.2018 - Current
Client Care Coordinator - The Peninsula Concierge/Owner
01.2014 - 01.2018
Sales Representative - Viva International Group
10.2009 - 01.2013
San Francisco State University - Bachelor of Arts, Business