Andrea Arnett
Canton,GA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Merchants Metals LLC
Merchants Metals LLC
Atlanta, GA
08.2014 - 10.2019
- Monitor commercial accounts, prepare delinquency reports, arrange payment terms, and facilitate collection process for delinquent accounts, work closely with internal and external customers to produce payment resolution
- Evaluate accounts and recommended 3rd party collections
- Recommend write-offs
- Execute lien waivers
- Process checks and credit card applications
- When necessary coordinate with legal to record and perfect Mechanics’ Liens
- Comprehensive knowledge of liens, bonds and UCC filing law
- Research and resolve customer issues (i.e
- Tax, discounts, short pays, overpayments and disputes)
- Assist cash application department - application of bank error batches to customer accounts; research, application, and notification.
Doosan Infracore Construction, Inc.
Doosan Infracore Construction, Inc.
Suwanee, GA
05.2011 - 03.2014
- Senior Credit/Collection Analyst
- Monitored commercial accounts, prepared delinquency reports, arranged payment terms, and initiated the collection process for delinquent accounts
- Worked closely with internal and external customers to facilitate payment resolution
- Monitored and formulated credit decisions pertaining to credit limits, approve release of account and credit holds
- Navigated customers web portals to review vendor program debits and remittance information
- Reviewed aging and past due receivables daily
- Reviewed and analyzed corporate financial statements
- Customer Service - Research and resolve customer issues (i.e
- Tax, discounts, short pays, overpayments and disputes)
- Assisted cash application department - application of bank error batches to customer accounts; research, application, and notification
- Prepared and analyzed customer account reconciliation and process credit/debit adjustments to customer account.
Pexco LLC
Pexco LLC
Alpharetta, GA
06.2010 - 05.2011
- Senior Credit/Collection Analyst
- Formulated credit decisions pertaining to credit limits, approve release of account and order holds
- Researched and resolved customer issues (i.e
- Tax, discounts, short pays, overpayments and disputes)
- Application of bank error batches to customer accounts; research, application
- Prepared and analyzed customer account reconciliation and process credit/debit adjustments to customer account.
Hagemeyer North America
Hagemeyer North America
Alpharetta, GA
05.2005 - 06.2010
- Senior Credit Associate/Team Lead
- Team leader - supported, assisted, trained and mentor new hires and entry level employees as well as stand-in for the Credit Supervisors
- Comprehensive knowledge of liens, bonds and UCC filings
- Supervised special projects; computer conversions, clean-up of AR cash and credit card applications, install and train employees on equipment and software
- Monitored commercial accounts, prepared delinquency reports, arrange payment terms, and facilitated collection process for delinquent accounts
- Researched and resolved customer issues (i.e
- Tax, discounts, short pays, overpayments and disputes)
- Assisted cash application department - application of bank error batches to customer accounts; research, application, and notification
- Set, monitored and formulated credit decisions pertaining to credit limits, approved and released account/order holds.
Kilpatrick Stockton LLP
Kilpatrick Stockton LLP
Atlanta, GA
07.2003 - 05.2005
- Credit & Collections Analyst
- Monitored and formulated credit decisions pertaining to credit limits, approve release of inventory
- Researched and resolved customer issues
- Determined creditworthiness for new customers by reviewing and analyzing financial information.
CIT Group / EF and Agilent
CIT Group / EF and Agilent
Atlanta, GA
05.1996 - 07.2003
- Officer/Portfolio Manager
- Portfolio Account Manager (PAO) tracked accounts on a monthly basis to: Managed a portfolio in excess of $500.0M
- Ensured the account was appropriately risk-graded, and knew if the company was in compliance with the terms of contract and covenants
- Kept apprised of new material information about the customer that affected customer's ability to honor its financial obligations
- Understanding of the terms, conditions, and collateral of the transaction; which included a working knowledge of the underlying documentation
- Responsible for accurately calculating and monitoring interest and fees for designated accounts (amortization schedules utilizing T-Value and LIBOR
- Developed a good understanding of customer's business and maintained a good working relationship
- Evaluated customers covenant compliance and performance issues that would require modification to approval and rewrite of legal documents
- Responded promptly to customer/agent requests for information or other needs, including buy-outs, additional business, collateral releases, amendments, etc
- Supported the needs of the business by preparing reports and other business analysis as required
- Worked with legal counsel to review and approve documentation related to changes in the terms of the transactions/relationships
- Responded to requests for information, explanation, or documentation from internal or external auditors
- Obtained monthly, quarterly and annual financial statements from customers or from SEC filings
- Spread financial statements and maintained up-to-date risk grades.
Education
BS/BM -
University of Phoenix
MBA with emphasis in Change Leadership -
City University of Seattle
Skills
- Infor
- Oracle
- SAP
- Microsoft Office
- Problem-Solving
Affiliations
- Notary (2015-present)
Timeline
Merchants Metals LLC
Merchants Metals LLC
08.2014 - 10.2019
Doosan Infracore Construction, Inc.
Doosan Infracore Construction, Inc.
05.2011 - 03.2014
Pexco LLC
Pexco LLC
06.2010 - 05.2011
Hagemeyer North America
Hagemeyer North America
05.2005 - 06.2010
Kilpatrick Stockton LLP
Kilpatrick Stockton LLP
07.2003 - 05.2005
CIT Group / EF and Agilent
CIT Group / EF and Agilent
05.1996 - 07.2003
MBA with emphasis in Change Leadership -
City University of Seattle
BS/BM -
University of Phoenix