Andrea Arredondo

Dedicated customer service professional with over five years of experience at Florida Blue providing exceptional support to members and healthcare providers. Extensive experience assisting with insurance claims, prior authorizations, appeal status inquiries, benefits, eligibility, and resolving complex member concerns while delivering compassionate, accurate, and efficient service. Skilled at explaining health insurance policies, navigating multiple systems, and managing a high-volume workload in a fast-paced call center environment. Recognized for strong communication, problem-solving, and attention to detail, with a commitment to delivering excellent customer service and creating positive member experiences. Previous experience in a breast care center further strengthened my patient relations, administrative, and organizational skills. Bilingual in English and Spanish, allowing me to effectively assist a diverse member population.