Andrea Ausborn
Carnesville,Ga
Summary
Accomplished at increasing customer numbers and revenue through proactive sales strategies. Proficient in Quickbooks and Word with dedication to promoting features to drive account growth.
Overview
18
18
years of professional experience
Work History
National Account Manager
Newton Distributing Company
06.2021 - Current
- Identified profitable business leads and built pipeline of prospective customers.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Supported senior management in increasing website traffic, resulting in 30 + unique monthly visitors.
- Gained new customers and delivered $782,000 in account revenue within 6 months, by overseeing new account sales.
- Efficiently resolved sales, service and account issues to maximize customer satisfaction.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
Business Unit Coordinator/Customer Relations Specialist
ASI Southeast
01.2015 - Current
- Coordinate and develop production schedules on a daily or weekly basis to meet goals.
- Manage and Coordinate daily Warehouse needs (including staff).
- Managed/Lead Continuous Improvement Projects (Kaizen).
- Coordinate minutes for meetings.
- Participated in High Potential Leadership Training.
- Manage and Coordinate daily needs of shipping (including staff).
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Teamed with disciplinary leaders on determining annual operational targets and outlining needed quality improvements.
Project Coordinator
ASI Southeast
01.2013 - 01.2015
- Order entry with ERP System.
- Participated in product knowledge training.
- Manage customer requests for a demanding territory/ high profile customers.
- Gathered requirements for ongoing projects and organized details for management use.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress.
- Liaised between manufacturing facility and sales department, facilitating communications and keeping appropriate parties updated on project developments.
- Developed executive presentations and reports to facilitate project evaluation and process improvement.
CSR/ Teller
Stephens Federal Bank
01.2007 - 01.2013
- Open checking, savings, and IRA accounts.
- Successfully complete all jobs by time requested.
- Coordinate minutes for meetings.
- Prepared notification letters to send out to customers.
- Served as team leader in community service projects.
- Operated switchboard.
- Made decisions on whether or not to return or pay negotiated items.
Education
High School Diploma -
Stephens County High School
Skills
- Staff Management
- Documentation and control
- Workflow planning
- Presentation design
- Policy and procedure modification
- Scheduling
- Strategic Planning
- Critical thinking
- Training & Development
- Written Communication
- Computer skills
- Microsoft Office
- Business growth and retention
- Sales pipeline development
- Cold calling expertise
Timeline
National Account Manager
Newton Distributing Company
06.2021 - Current
Business Unit Coordinator/Customer Relations Specialist
ASI Southeast
01.2015 - Current
Project Coordinator
ASI Southeast
01.2013 - 01.2015
CSR/ Teller
Stephens Federal Bank
01.2007 - 01.2013
High School Diploma -
Stephens County High School
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