Andrea Azpeitia
Boise,ID
Summary
Highly-motivated employee seeking opportunities to expand skills while facilitating company growth Strong work ethic, adaptability, and exceptional interpersonal skills with desire to take on new challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Manager
Noodles and Company
07.2018 - 05.2022
- Trained and mentored new employees to maximize team performance
- Supervised employees and oversaw quality compliance with company standards for food and services
- Kept employees operating productively and working on task meeting business and customer needs
- Assisted upper management with daily operations to meet standards of service and quality
- Counted cash on hand at shift change and closing to determine shortages or overages as well as preparing bank deposit statements.
Customer Service/ Enrollement Specialist
Americor
06/09/22 - 10/11/22
- Highly professional and dependable, reliable and being able to perform duties with minimal supervision
- Productive relationship builder, articulating benefits of the program and creating solutions that provide value to the customer
- Respond to telephone inquiries, providing quality service to customers and associate inquiry about their program and status
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation issues
- Excel within a service oriented company demonstrating talent for communicating effectively with customers from diverse backgrounds.
Client Services Coach
Americor
10.2022 - Current
- Teaching strategies and techniques to optimize team performance
- Translate Customer Service documentation, scripting and policies
- Conduct weekly team meetings and team building exercises to improve agents growth and development
- Ensured adherence to company policies while providing feedback to agents for improvement
- Established professional relationships with team members and upper management
- Implemented quality assurance measures throughout the organization's support systems.
Education
Bachelor's Degree in Marketing -
Boise State University
05.2024
Business Management (Associates) -
College of Western Idaho
Skills
- Retention
- Project Support
- Handling customer complaints
- Inventory and Supply Management
- Accounting
- Translating
- Team Development
Languages
Spanish
Certification
- Microsoft Office Certified
- Quickbooks Certified
Accomplishments
- Honorable Mention Nominees from Q3 of 2023
Languages
Spanish
Professional
Timeline
Client Services Coach
Americor
10.2022 - Current
Shift Manager
Noodles and Company
07.2018 - 05.2022
Customer Service/ Enrollement Specialist
Americor
06/09/22 - 10/11/22
Bachelor's Degree in Marketing -
Boise State University
Business Management (Associates) -
College of Western Idaho