ANDREA BACON
Old Orchard Beach
Summary
Energetic, upbeat individual dedicated to providing the best customer service experience to every guest. Engaging, detail-oriented self-starter possessing the ability to multitask and remain calm in high stress, high energy environments. Collaborative, hardworking and genuine team player.
Overview
13
13
years of professional experience
2019
2019
years of post-secondary education
Work History
Bartender
The King’s Head Pub
Portland
09.2022 - Current
- Provided exceptional service to all guests, both tourists and regulars alike.
- Crafted a variety of typical and specialty cocktails, as well as beer and wine.
- Ran food from kitchen promptly when buzzed and ensured guests were content before moving on to next task.
- Multi-tasked between making drinks, greeting guests, running food, taking orders, and sometimes serving tables at the same time.
- Provided a warm, inviting environment for guests to relax, ensuring they felt welcomed and part of the community vibe.
- Worked closely with kitchen staff to ensure highest quality of food and timely delivery.
- Tapped kegs when needed, and meticulously checked in delivery orders for beer, liquor and wine.
Expo
Duckfat Friteshack
Portland
01.2020 - 10.2022
- Took accurate customer orders at walk-up window and ensured it was entered correctly in POS system.
- Assisted customers in choosing menu items, including giving personal recommendations.
- Assumed many positions to help restaurant run smoothly, including washing dishes, making milkshakes, running food, and collecting customer orders.
- Maintained a positive work environment by communicating concisely with other expos and cooks
- Verified online, walk up, and call in orders were accurate and up to standard upon completion.
- Dealt with customer issues calmly and with a problem-solving mentality.
Server
Central Public House
Hopkinton
10.2018 - 01.2020
- Provided efficient, friendly service to guests regardless of restaurant volume.
- Ensured food and drink quality standards were being met or exceeded.
- Communicated with guests about needs and issues, and delivered solutions promptly.
- Collaborated with kitchen, bar, and managers to guarantee a positive guest experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Customer Service
Sperry's Liquours
Southborough
05.2014 - 05.2018
- Stocked and organized beer, liquor and wine regularly throughout shift.
- Greeted customers and assisted them with finding or recommending products.
- Checked out guests swiftly and in a kind manner to encourage customer loyalty.
- Assisted with beer and liquor deliveries, including stocking items and ensuring products delivered matched delivery slip.
- Occasionally assumed managerial role when the manager was absent, coordinating deliveries and solving customer problems independently.
Hostess
Allora Ristorante
Marlborough
04.2013 - 12.2013
- Greeted and welcomed guests upon arrival.
- Managed reservation system to ensure efficient seating arrangements.
- Coordinated with servers to facilitate smooth guest service flow.
- Maintained cleanliness and organization of the front-of-house area.
- Handled guest inquiries and resolved concerns with professionalism and courtesy.
Education
Bachelor of Arts - Psychology
Framingham State University
Framingham, MAReferences
Professional:
Heather Nielson: (970)-988-0679
Lindsey McPherson: (207)-671-2121
Personal:
Lindsey Kwarteng: (207)-615-1442
Tina Randall: (571)-213-0152
Timeline
Bartender
The King’s Head Pub
09.2022 - Current
Expo
Duckfat Friteshack
01.2020 - 10.2022
Server
Central Public House
10.2018 - 01.2020
Customer Service
Sperry's Liquours
05.2014 - 05.2018
Hostess
Allora Ristorante
04.2013 - 12.2013
Bachelor of Arts - Psychology
Framingham State University