Andrea Bailey
Washington
Summary
Dynamic Human Resources Assistant at the Bureau of Labor Statistics with strong administrative skills and a proven ability to maintain confidentiality while managing personnel files. Demonstrated empathy and effective communication in supporting residents at Bailey's Crossroads Community Shelter, enhancing satisfaction through high-quality care and meticulous office organization.
Experienced with recruitment processes, employee onboarding, and benefits administration. Utilizes conflict resolution techniques to address workplace issues effectively. Track record of managing HR documentation and supporting team initiatives.
Overview
11
11
years of professional experience
Work History
Human Resources Assistant
Bureau of Labor Statistics
11.2010 - 12.2021
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Greet internal and external customers. Receive and process incoming visitors at the front reception area of the Conference and Training Center. Register visitors with the building security staff. Process request for property. Answers multi-line phone and emails regarding reservationa and training requests.
- Coordinates the conference and Training Center's room scheduling along eith organizing and arranging meeting space with required equipmet.
- Establishes, implements, and manager procedures for processig BLS training requests vis the Automated Training Request Application (ATRA). Ensures that training requests are processed in a timely and accurate manner. Resolves complex Processing issues. Maintains and improves the ATRA system through implemeting a variety of enhancements.
- Monitors budget for training courses with outside vendors and completes financial transactions through the New Core Financial Management Service (NCFMS) system on be attendees or agency. Identifies, update, and eliminate processing errors in NCFMS. Verifies accounting lines, adjust training cost in MIS finanial application.
- Creates purchase orders and monitors usage and amounts for statistical records. Records all purchase card transactions and ensuring reconcilation is complete in NCFMS system. Serves as a government purchase card holder. Manages the purchas card for agency training for the agency's entire training budget.
- Researches traning vendors inan in-house database containing vetted lists of training facilitors (CCR and NON-CCR) before entering them in an Automated training Request Application (ATRA).
- Maintained time and attendance records for 80% of employees completed time cards and aceptance sheets, and maintained logs of data.
Residential Services Worker
Bailey's Crossroads Community Shelter
03.2012 - 11.2014
- Built trust with residents by establishing rapport, demonstrating empathy, and actively listening to their needs.
- Responsible for monitoring the activities of residents of the Shelter and for ensuring compliance with program rules and conditions.
- Improved resident satisfaction by consistently providing high-quality care and support in daily activities.
- Responsible for ensuring the safety of residents and the security and sanitation of the program.
- Responsible for completing intake application when entering the shelter.
- Provides direct support to residents as needed.
- Responsible for driving and/or transporting clients.
Education
High School Diploma -
James Madison HS,
Norcross, GASkills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
Languages
English
Elementary
Timeline
Residential Services Worker
Bailey's Crossroads Community Shelter
03.2012 - 11.2014
Human Resources Assistant
Bureau of Labor Statistics
11.2010 - 12.2021
High School Diploma -
James Madison HS,
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