Andrea Bass
Austin,TX
Summary
Dedicated professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized individual with the ability to work independently and in collaboration with colleagues.
Overview
5
5
years of professional experience
Work History
Administrative Support Associate
National Western Life Insurance
11.2022 - 11.2023
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Entering claims into the computer system and then filing the paper copy of the claim, making copies as needed, composing letters and other office memos as required.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
Registered Behavior Technician
Aba Connect
08.2021 - 10.2022
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Built rapport with clients and their families.
Receptionist
Dawn Driving School
11.2020 - 06.2021
- Greet and welcome visitors in a professional and friendly manner.
- Schedule driver's license test and behind the wheel training sessions.
- Maintain a stocked and organized reception area.
- Inform clients of all necessary documents needed for appointments.
- Perform administrative tasks such as filing, photocopying, data entry and answering emails/calls.
Front Desk Assistant
Executive Bookkeeping And Tax (Contract)
01.2019 - 02.2021
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Answered customer telephone calls promptly and appropriately.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Customer Service Representative
United Airlines
10.2018 - 11.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Participated in cross-training with other departments.
- Verified accuracy of customer account information and updated when necessary.
Education
Bachelor of Science - Business Administration
Texas A&M University - Central Texas
Killeen, TX08.2023
High School Diploma -
C E Ellison High School
Killeen, TX05.2017
Skills
- Rapid and Adaptive
- Organization
- Client Relationship Building
- Time Management
- Microsoft Office
- De-Escalation & Conflict Resolution
- Customer Success
- Skilled Collaborator
Additional Information
- "Red Rocks Park clean up" - Colorado
-Volunteer for "Clements Boys & Girls Club"
-Volunteer for "Copperas Cove Nursing and Rehab"
-Co-host networking events that increased membership and promoted community awareness.
-CPR
Timeline
Administrative Support Associate
National Western Life Insurance
11.2022 - 11.2023
Registered Behavior Technician
Aba Connect
08.2021 - 10.2022
Receptionist
Dawn Driving School
11.2020 - 06.2021
Front Desk Assistant
Executive Bookkeeping And Tax (Contract)
01.2019 - 02.2021
Customer Service Representative
United Airlines
10.2018 - 11.2020
Bachelor of Science - Business Administration
Texas A&M University - Central Texas
High School Diploma -
C E Ellison High School
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