Regina Chaney
Winston-Salem,NC
Summary
Dynamic administrative professional and leader with 13+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
13
13
years of professional experience
Work History
Administrative Support Associate
Winston Salem State University
05.2023 - Current
- Manage walk-ins from students and parents, assisting them on phone through email correspondence, mail and fax.
- File electronic and paper documents into data system Xtender
- Knowledge of student financial aid programs practices; policies and procedures (federal, state and institutional)
- Knowledge of aid funding source, interest rates, repayment requirements, application procedures and individual student eligibility requirements including academic, financial, citizenship, enrollment, etc.
- Uphold confidential financial data and other family circumstances with students that impact their eligibility to participate in various aid programs.
- Advise and counsel students and parents about financial aid programs, eligibility requirements, financing options, policies and procedures of the University.
- Knowledge of Banner system and how to navigate through student's record to find necessary information to assist students.
- Review documents including IRS forms, Social Security Administration documents, military leave and earnings statements, Veteran's Administration benefits letters, letters from students and/or parents, Federal Student Aid Reports, Parent Loan application/promissory notes) that pertain to a student's financial aid application.
Paraprofessional
Easter Seals UCP
08.2010 - Current
- Support and develop personal centered goals for individuals with disabilities while promoting self- dependency
- Identify needs and assist through community resources
- Deliver personalized educational, behavioral, and emotional support to individuals
- Collaborate with support team and parents/ guardians to increase support and provide ideal thriving environment for individuals
Graphic Administrative Analyst
Gilbarco Veeder Root
08.2016 - 02.2023
- Data mining and analyzing gas dispenser graphics for major oil brands such as Exxon, Speedway,Buc-ee's and 7-Eleven
- Used and managed coding system that produced visual, manufacturing build ticket and billing of dispensers.
- Approve/verify and manage US/Canda and Mexico brand images before manufacturing production
- Demonstrated strong organizational and time management skills while managing multiple projects closing 95% of daily cases and weekly projects
- Gained extensive knowledge in data entry, analysis and reporting plus strong leadership skills by managing projects from start to finish
Information System Analyst
Wells Fargo & Co, Apex Systems
06.2015 - 04.2016
- Build and upgrade security measures for the protection of computer networks and information
- Ensuring appropriate security controls are in place that will safeguard electronic files infrastructure for request center ticket submissions
- Assisting with special projects for Matrix conversion by building excel format templates for over 200 LOB's,
- Daily software bulk uploads, testing and provisioning
- Manage work in various access systems including ART, BOTS,Oracle, SPARS, SQL, WACS, WANDA and Request center to view, test and complete matrix instructions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Learned and adapted quickly to new technology and software applications.
Senior Benefits Specialist
BlueCross BlueShield of NC
10.2014 - 03.2015
- Deliver knowledgeable customer service for Medicare members and providers pertaining to benefits and eligibility
- Log calls and assisting in claim status and updates
- Request required special assistance for customers for medications and approvals with financial assistance programs including LIS and other government funded programs
- Log and follow up with grievance calls from customers
- Maintain compliance with HIPPA, CMS and Medicare/Medicaid regulations
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Developmental Specialist
Monarch/Forsyth Industrial Systems
02.2011 - 10.2014
- Devised and implemented community-based programs to promote mental health awareness.
- Guided developmentally disabled adults through customized day programs.
- Generated weekly and monthly reports for client profiles designed to promote educational, physical and social needs
- Conducted small group and individual classroom activities with clients based on differentiated learning needs.
- Developed and implemented individualized treatment plans for clients.
Customer Service Representative
RANDSTAD STAFFING/AON
10.2013 - 04.2014
- Inbound call rep assisting various employees with enrolling into health and medical benefits during open enrollment
- Promoted to assisting customers with health care savings account (HSA, HRA and FSA)
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completed over 40 customer calls per day with with first time benefit enrollment
Education
Bachelor of Science - Rehabilitation Studies
Winston Salem State University
Winston-Salem, NC05.2008
Skills
- Strong Organizational Skills
- Analytical and Critical Thinker
- Adaptive team player
- Strong Administrative & Clerical Skills
- Customer Service
- Data Entry
- PC Proficiency
- Case Study Development and Project Management
- Advance Software knowledge: Banner, Xtender, MAC PAC, FOX PRO, ART, BOTS, FOX, PRO, MAC PAC, SPARS, WANDA, WACS, BMI, LOTUS NOTES, MACCES, EXPERLOGIX, Access, Excel, PowerPoint, Microsoft Office and Word
Timeline
Administrative Support Associate
Winston Salem State University
05.2023 - Current
Graphic Administrative Analyst
Gilbarco Veeder Root
08.2016 - 02.2023
Information System Analyst
Wells Fargo & Co, Apex Systems
06.2015 - 04.2016
Senior Benefits Specialist
BlueCross BlueShield of NC
10.2014 - 03.2015
Customer Service Representative
RANDSTAD STAFFING/AON
10.2013 - 04.2014
Developmental Specialist
Monarch/Forsyth Industrial Systems
02.2011 - 10.2014
Paraprofessional
Easter Seals UCP
08.2010 - Current
Bachelor of Science - Rehabilitation Studies
Winston Salem State University