Romelin Olarte
Folsom,CA
Summary
Accomplished Flight Attendant offering over 5 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. In addition, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Support Associate
Agent Of New York Life Insurances
02.2024 - Current
- Increased sales by 2% per month through marketing and client retention.
- Managed 25 calls per hour and set up future client appointments.
- Maintained strict confidentiality of sensitive information, protecting both company and client interests.
- Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
- Served as reliable point of contact for internal staff members seeking assistance with various administrative matters.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
Licensed Insurance Agent
New York Life
11.2019 - 12.2020
- Generated new business opportunities via targeted marketing campaigns, resulting in increased lead generation and conversion rates
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service
- Developed customized presentations for prospective clients that highlighted relevant products and benefits based on their unique needs
- Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request
- Conducted annual reviews of existing policies to update information
Flight Attendant
Qatar Airways
02.2015 - 11.2017
- Maintained safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations
- Demonstrated safety instructions to passengers
- Maintained flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights
- Resolved passenger conflicts and medical emergencies during flights
Flight Attendant
Cebu Pacific Air
11.2012 - 12.2015
- Ensuring passengers' safety all throughout the flight
- Provided comfort for passenger's well being
- Operate and check emergency equipment
- Demonstrate safety instructions to passengers
- Administer first aid when needed
- Serve food and beverages
Education
Bachelor of Arts - Mass Communications
St Paul University Manila
Manila Philippines04.2012
Skills
- Time Management
- Working knowledge on SEO,
Social Media Management, Email marketing
- Digital Marketing
- Sales Strategy Development
- Professional Networking
- Client Service
- Marketing Techniques
- Email Marketing
- Policy Management
- Client Retention
- Interpersonal Skills
- Organizational Skills
- Client Meetings
- Strategic Planning
Certification
- Foundations of Digital Marketing and E- commerce Coursera- Issued Sep 2023
- Attract and Engage Customers with Digital Marketing Coursera- Issued Oct 2023
- From Likes to Leads: Interact with Customers Online Coursera- Issued Oct 2023
Additional Information
I am an immigrant from the Philippines. I used to be a flight attendant so I know how to anticipate on other's needs and be proactive about it. Most of my work skills come from my background as a cabin crew. In addition, I was with life insurance industry during pandemic, which taught me skills in marketing and client acquisition. More importantly, it taught me how to have courage and be assertive. Lastly, I am a mother of 2. My husband is a Pilot so we have been moving a lot. There is a lot of adjustment, test of patience and being resilient. And I think these are important attributes as an employee, and I would love to be part of a company that will find value in what I can offer.
Timeline
Administrative Support Associate
Agent Of New York Life Insurances
02.2024 - Current
Licensed Insurance Agent
New York Life
11.2019 - 12.2020
Flight Attendant
Qatar Airways
02.2015 - 11.2017
Flight Attendant
Cebu Pacific Air
11.2012 - 12.2015
Bachelor of Arts - Mass Communications
St Paul University Manila
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