Andrea Bass
Enfield,CT
Summary
Billing Associate with 10 years of experience in healthcare billing and revenue cycle management. Expertise in managing payment posting teams, reconciling accounts, and ensuring compliance with payer guidelines. Proven track record in optimizing workflows and enhancing payment accuracy, resulting in improved operational efficiency. Committed to achieving high patient satisfaction and financial performance.
Overview
14
14
years of professional experience
Work History
Lead Billing Specialist
Solinsky Eye Care
04.2015 - Current
- Managed billing and coding operations for busy ophthalmology practice with 13 providers.
- Supervised team of seven billing associates, training on ICD-10, CPT, and HCPCS coding.
- Conducted insurance verification and secured pre-authorizations for surgical procedures.
- Audited patient accounts to ensure accurate charges for ophthalmic services and exams.
- Collaborated with insurance companies to resolve claim denials and underpayments.
- Coordinated with teams to resolve billing disputes and customer inquiries efficiently.
Front Desk Supervisor
Fichman Eye Center
03.2011 - 05.2015
- Managed front desk operations in a busy ophthalmology practice, enhancing patient service quality.
- Oversaw team of front desk staff, ensuring efficient administrative processes and smooth patient flow.
- Resolved complex patient inquiries, complaints, and requests with professionalism and promptness.
- Developed training programs for new staff, promoting consistent service standards and onboarding efficiency.
- Maintained accurate patient records, including appointment scheduling and insurance verification.
- Demonstrated strong leadership skills and attention to detail as Front Desk Supervisor.
- Ensured seamless payment processing to support overall operational efficiency.
Education
High School Diploma -
Enrico Fermi
Enfield, CT06-1997
Skills
- Billing operations expertise
- Medical billing and coding
- Insurance processes knowledge
- Regulatory compliance
- Billing software proficiency
- Electronic medical records (EMR)
- Leadership and team management
- Attention to detail
- Financial accuracy
- Problem-solving abilities
- Analytical skills
- Effective communication
- Interpersonal collaboration
Timeline
Lead Billing Specialist
Solinsky Eye Care
04.2015 - Current
Front Desk Supervisor
Fichman Eye Center
03.2011 - 05.2015
High School Diploma -
Enrico Fermi
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