Cassie Krusemark
Summerville,SC
Summary
Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Also a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Billing professional with proven track record in managing billing operations and optimizing revenue cycles. Known for strong collaborative skills and ability to drive results in dynamic environments. Highly reliable and adaptable, with proficiency in billing software and financial reconciliation.
Overview
25
25
years of professional experience
Work History
Lead Billing Specialist
Pediatric Home Service
Roseville, MN
07.2025 - Current
- Oversaw billing processes, ensuring accuracy and compliance with industry regulations.
- Implemented new billing software, enhancing efficiency in invoice generation and tracking.
- Trained and mentored junior staff on billing procedures and best practices.
- Analyzed billing data to identify discrepancies, improving resolution time by streamlining workflows.
- Collaborated with clinical teams to resolve patient billing inquiries swiftly and effectively.
- Developed training materials for staff, promoting consistency in billing operations across departments.
- Coordinated with insurance providers to facilitate timely claim submissions and payments.
- Managed all aspects of the accounts receivable process, ensuring timely and accurate invoicing and payment collection.
- Established solid rapport with clients; led to better communication and understanding when resolving potential disputes that arose during course of business transactions.
- Trained and mentored junior team members on best practices for billing-related tasks.
- Conducted periodic audits of billing data to identify inconsistencies or discrepancies requiring correction.
- Ensured compliance with all relevant regulations, including industry-specific guidelines for accurate billing practices.
- Researched and resolved billing discrepancies to enable accurate billing.
- Worked with multiple departments to check proper billing information.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Monitored outstanding invoices and performed collections duties.
Billing Specialist
Pediatric Home Service
Roseville, MN
04.2004 - 07.2025
- Assisted in developing strategies for improving collections processes.
- Worked with team members and leadership to identify and develop process improvements.
- Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Ensured accurate insurance verification and identified appropriate third-party payers
- Provided prompt assistance to customers seeking information on billings, payments, and account details
- Identified and resolved inaccurate billings, ensuring timely reimbursements were provided
- Analyzed financial data to identify revenue cycle trends
- Created detailed financial reports that outlined the aging status of accounts receivable.
- Implemented new billing process policies as needed.
- Effectively handled claim submissions, while conducting thorough research to address denials and benefit rejections
- Investigated and resolved issues to maintain billing accuracy
- Collaborated with team members and leadership to identify and enhance process efficiency
- Timely completion of billing audits for the purpose of reporting and investigating identified discrepancies
- Leveraged integrated billing software to submit accurate claims
- Researched complex billing issues involving multiple providers or services rendered over a period
- Submitted appeals for denied claims based on insurance company's criteria
- Monitored aging accounts receivable balances ensuring timely resolution of outstanding balances
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
Office Manager
Extendicare Health Services-Lexington Health
Saint Paul, MN
03.2001 - 12.2003
- Developed and implemented office policies and procedures
- Supervised staff members, organized schedules, and delegated tasks
- Managed and reviewed medical billing staff to ensure accuracy of patient accounts
- Developed training programs for new hires and existing staff in order to improve performance and efficiency
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Monitored accounts receivable aging reports and worked proactively to reduce outstanding balances due from patients or insurers
- Worked closely with clinical staff to ensure timely submission of claims and accurate coding practices
- Analyzed financial data, identified discrepancies, and reported findings to senior leadership team
- Reviewed appeals processes and assisted in preparing appeal letters when necessary
- Oversaw daily activities related to the processing of electronic claims submissions
- Resolved billing issues by applying knowledge and completing in-depth research
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interpreted and communicated work procedures and company policies to staff.
Education
GED -
Chisago Lakes Senior High School
Lindstrom, MN05.1996
Associate of Arts in Commercial Graphics -Photography -
Trident Technical College
Charleston, SC01.2026
Skills
- Research and due diligence
- Medical billing and collections
- Accounts receivable expertise
- Audit Procedures
- Teamwork and Collaboration
- Adaptability and Flexibility
- Analytical Skills
- CPR , Kan Time and BrightTree DME billing experience
- Medical billing expertise
- Accounts receivable management
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Revenue cycle management
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Lead Billing Specialist
Pediatric Home Service
07.2025 - Current
Billing Specialist
Pediatric Home Service
04.2004 - 07.2025
Office Manager
Extendicare Health Services-Lexington Health
03.2001 - 12.2003
GED -
Chisago Lakes Senior High School
Associate of Arts in Commercial Graphics -Photography -
Trident Technical College