Andrea Bass
Enfield
Summary
Billing Associate with 10 years of experience in healthcare billing and revenue cycle management. Expertise in managing payment posting teams, reconciling accounts, and ensuring compliance with payer guidelines. Proven track record in optimizing workflows and enhancing payment accuracy, resulting in improved operational efficiency. Committed to achieving high patient satisfaction and financial performance.
Driven Billing Specialist collects, posts and manages account payments. Proven success building relationships and maintaining optimal billing efficiency. Excellent organizational and problem-solving skills with superior client service acumen.
Overview
15
15
years of professional experience
Work History
Billing Specialist
Western Mass wound Care
East Longmeadow
01.2026 - Current
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Managed electronic health records system for accurate billing information.
- Collaborated with healthcare providers to ensure proper coding practices.
- Reviewed insurance claims for accuracy and completeness before submission.
- Assisted in preparing monthly financial reports for management review.
- Reviewed received payments for accuracy and applied to intended patient accounts.
- Resolved denied claims by researching payer requirements and preparing appeals.
Lead Billing Specialist
Solinsky Eye Care
04.2015 - 01.2026
- Oversaw daily operations of the billing department in a high-volume ophthalmology practice, ensuring accurate and timely claim entry, payment posting, and account follow-up using ModMed.
- Verified patient insurance coverage, obtained prior authorizations, and ensured accurate coding using CPT, ICD-10, and HCPCS specific to ophthalmology.
- Submitted electronic and paper claims to Medicare, Medicaid, and commercial insurers; followed up on denials and resubmitted corrected claims as needed.
- Coordinated with teams to resolve billing disputes and customer inquiries efficiently.
- Worked closely with ophthalmologists, technicians, and front office staff to resolve coding and documentation issues, maintaining high billing accuracy.
- Resolved customer inquiries regarding invoices, payments, and account balances.
Front Desk Supervisor
Fichman Eye Center
03.2011 - 04.2015
- Managed front desk operations in a busy ophthalmology practice, enhancing patient service quality.
- Oversaw team of front desk staff, ensuring efficient administrative processes and smooth patient flow.
- Resolved complex patient inquiries, complaints, and requests with professionalism and promptness.
- Developed training programs for new staff, promoting consistent service standards and onboarding efficiency.
- Maintained accurate patient records, including appointment scheduling and insurance verification.
- Demonstrated strong leadership skills and attention to detail as Front Desk Supervisor.
- Ensured seamless payment processing to support overall operational efficiency.
Education
Enrico Fermi
Enfield, CTSkills
- Billing operations expertise
- Medical billing and coding
- Insurance processes knowledge
- Billing software proficiency
- Electronic medical records (EMR)
- Leadership and team management
- Attention to detail
- Financial accuracy
- Problem-solving abilities
- Analytical skills
- Effective communication
- Interpersonal collaboration
Timeline
Billing Specialist
Western Mass wound Care
01.2026 - Current
Lead Billing Specialist
Solinsky Eye Care
04.2015 - 01.2026
Front Desk Supervisor
Fichman Eye Center
03.2011 - 04.2015
Enrico Fermi