Andrea Batista
Los Angeles,CA
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager (Remote)
Fairview Apartments
01.2021 - 10.2023
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Processed security deposit refunds.
- Kept accurate records of all resident and tenant correspondence.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Property Project Manager
Hacienda Management
03.2020 - 10.2022
- Monitored local real estate markets closely, staying informed on key developments and trends affecting property values.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared and submitted project invoices for review and approval.
- Monitored project performance to identify areas of improvement and make adjustments.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
Assistant Customer Experience Manager
Corsica Management
02.2016 - 08.2020
- Managed accounts to retain existing relationships and grow share of business.
- Created custom service recovery plans for dissatisfied customers, turning negative experiences into positive outcomes.
- Managed daily operations of the customer service department, ensuring efficient workflow and adherence to company policies.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Provided exceptional support to customers through multiple channels, including phone, email, chat, and social media platforms.
Education
Master of Arts - Strategic Leadership
Life Pacific College
San Dimas, CA06.2020
Bachelor of Arts - Human Psychology
Life Pacific College
San Dimas, CA06.2018
Skills
- Customer service-focused
- Sale and Rental Recordkeeping
- Social Media Engagement
- Activity Planning
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Property Manager (Remote)
Fairview Apartments
01.2021 - 10.2023
Property Project Manager
Hacienda Management
03.2020 - 10.2022
Assistant Customer Experience Manager
Corsica Management
02.2016 - 08.2020
Master of Arts - Strategic Leadership
Life Pacific College
Bachelor of Arts - Human Psychology
Life Pacific College