Andrea Batson-Moore
CHI Memorial-Conifer
Hixson,USA
12
years of professional experience
Accomplished Patient Access and Medical Billing professional with more than 9 years of experience supporting healthcare revenue cycle operations, patient registration, insurance verification, accounts receivable, and collections. Demonstrated success in resolving billing discrepancies, improving claim accuracy, reducing revenue loss, and enhancing customer satisfaction. Recognized for strong communication skills, attention to detail, team leadership, and the ability to optimize operational processes in fast-paced healthcare environments.
Work History
Patient Access Representative II
2 Years 8 Months- Ensure accurate patient demographic information and account setup.
- Verify insurance coverage and benefits across multiple payer systems.
- Facilitate patient registration and financial clearance processes.
- Train and mentor new team members on patient access procedures and best practices.
- Collaborate with clinical teams and leadership to enhance patient experience and workflow efficiency.
- Maintain compliance with healthcare regulations and organizational standards.
Accounting Billing / Collections Representative
7 Months- Researched, corrected, and resubmitted Walmart billing rejections to ensure timely reimbursement.
- Maintained customer payment records using Toolbox software for real-time account tracking.
- Investigated account discrepancies and resolved billing issues to minimize revenue loss.
- Collaborated with internal departments to improve collections processes and payment resolution.
- Produced accurate documentation to support financial reporting and account reconciliation.
Accounting Billing / Collection Lead
4 Years 11 Months- Managed customer inquiries through phone, email, and fax while maintaining high service standards.
- Reviewed and processed checks to ensure accurate and timely payment posting.
- Analyzed customer trends and account activity to identify collection opportunities.
- Developed communication strategies that improved customer satisfaction and account resolution rates.
- Assisted team members with complex account issues and process improvements.
Billing / Collection Specialist Lead
2 Years 10 Months- Provided exceptional customer service by addressing patient billing inquiries and concerns.
- Collected delinquent balances and negotiated payment resolutions for accounts exceeding 30 days past due.
- Investigated and resolved billing variances, claim issues, and payment discrepancies.
- Maintained accurate patient account records while ensuring HIPAA compliance.
- Worked closely with insurance carriers to resolve claim denials and payment delays.
Skills
Revenue Cycle Management
Patient Registration & Access
Insurance Verification
Medical Billing & Collections
Accounts Receivable Management
Claim Resolution & Appeals
Payment Posting & Reconciliation
Customer Service
Team Training & Leadership
Microsoft Office Suite
HIPAA Compliance
Problem Solving & Process Improvement
LEADERSHIP
Demonstrated leadership experience managing and mentoring team members in accounts receivable, billing, collections, and patient access functions. Successfully implemented process improvements that enhanced operational efficiency, accelerated cash flow, and strengthened team performance. Recognized for fostering a collaborative, service-focused work environment while maintaining high standards of accuracy and accountability.
Additional Skills Section (Recommended)
This version presents Andrea as a stronger healthcare revenue cycle and patient access professional and should perform better with recruiters and ATS systems.
Timeline
Patient Access Representative II
CHI Memorial-Conifer
12.2023 - CurrentRead More
Accounting Billing / Collections Representative
M & C Assemblies
01.2023 - 08.2023Read More
Accounting Billing / Collection Lead
Assemblers Inc.
02.2018 - 01.2023Read More
Billing / Collection Specialist Lead
ENT & Sleep Specialists
03.2015 - 01.2018Read More