THEADRA RHANEY
Georgia
Summary
A dedicated professional with 7+ years' experience in the areas of military training, customer service, training, management, HR/Payroll, and personnel training. I'm passionate about utilizing my skills and educational background to build rapport and provide excellent customer service to my clients. I'm highly motivated to provide hassle free experiences to my clients and colleagues.
Pleasant patient access specialist. Adept at retrieving medical records, collecting and completing financial data and assisting with insurance eligibility verification. Working independently with little to no supervision. Several months of experience working in the patient services arena.
Overview
11
11
years of professional experience
2016
2016
years of post-secondary education
Work History
Patient Access Specialist II
WellStar
Georgia
12.2025 - Current
- Utilize Epic to complete patient registration, verify demographics, update insurance information, and ensure accurate documentation in the electronic health record.
- Collect copayments, deductibles, and outstanding balances in accordance with revenue cycle and compliance policies.
- Educate patients on financial responsibility, consent forms, and hospital policies to ensure understanding prior to services.
- Maintain HIPAA compliance while handling sensitive patient health and financial information.
- Coordinate with clinical staff, scheduling teams, and billing departments to ensure accurate patient records and smooth patient flow.
- Review and correct registration errors, insurance discrepancies, and documentation issues to maintain billing accuracy.
- Manage high-volume patient intake while maintaining strong customer service and professionalism in fast-paced healthcare environments. 1,000+ patients monthly while maintaining 98% registration accuracy and an average registration time of 2.5 minutes, ensuring efficient patient flow and compliance with healthcare documentation standards.
- Apply knowledge from CRCR certification to support revenue cycle integrity, front-end collections, and claim accuracy.
- CRCR (Certified Revenue Cycle Representative) certified with expertise in insurance verification, patient demographics, and revenue cycle processes.
Marketing Consultant
Tssentials Beauty Bar
06.2022 - Current
- Own content results and iterate based on performance/metrics.
- Schedule, post, and promote content across platforms, including managing agency-generated content through the postproduction process.
- Manage static photo/creative asset ideation and creation across social media channels.
- Drive brand awareness through engagement with relevant posts and accounts across social media channels, engaging in social listening for the brand/products across platforms.
- Research and capitalize on social media trends.
- Utilize different types of content and strategies perform differently across social media platforms and optimize content for each channel individually.
- Keep track of social media trends and respond quickly.
- Utilize social media scheduler platforms (ex. Later, Hootsuite) and photo/video editing software/apps (ex. Canva, Capcut).
Customer Service Account Associate
TMobile
03.2020 - 08.2025
- Respond to day-to-day 40+ customer and community requests via chat and phone calls daily.
- Provide excellent customer service skills with a proactive approach for customer satisfaction using a variety of platforms including phone, chat, remote session, and CRM case management system.
- Follow monthly and quarterly objectives based on data to improve customer satisfaction.
- Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls.
- Assist with customer complaints and questions about specific products or services across several communication channels.
- Respond promptly to customers' inquiries, requests, orders, or applications.
- Resolve billing, technical, and network connectivity issues.
- Log and track calls using problem management database and maintain history records and related problem resolution for future reference.
- Maintain a 103% stat on surveys from customer experience.
- Answer, evaluate, and prioritize service requests received via telephone, voicemail, and chat and ensure timely resolution/referral of user issues by documenting the impact to the user and assigning the appropriate priority and resolution goal.
- Demonstrate personal excellence by remaining positive in difficult situations and reprioritize and adapt to an ever-changing environment.
Database Manager
US Government Air Force
07.2015 - 03.2020
- Developed, updated and organized G081 databases to troubleshoot accounts and aircraft data.
- Data Integrity POC for the 92nd Maintenance Group.
- Tested programs for Data Integrity to identify issues and improve initial accuracy rates.
- Provides a weekly Data Integrity Report to the Maintenance Group to track progress.
- Gathers Data Integrity data and run monthly DIT meetings for the Maintenance Group.
- Worked with maintainers to understand requirements and provide exceptional data.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers Ability to plan, organize tasks, and meet deadlines.
- Assisted in making IMDS accounts for other Air Force bases and deployed locations Audit files for expired records such as 2875 forms for G081 access.
Education
Esthetician
Southeastern Esthetics
Columbia, SC 08.2023 - 03.2024
HIGH SCHOOL DIPLOMA -
CROSS CREEK HIGH SCHOOL
Skills
- Chat Support
- Confidence and strong leadership abilities
- Excellent writing and verbal communication skills
- Initiative-taking and collaborative
- Remote Work
- Strong attention to detail
- Able to multitask
- Proficiency handling claims
- Experience with CRM systems
- Strong problem solving and analytical skills
- Exceptional technical skills and proficiency in MS Office
- Creativity, resourcefulness, and solution-focused mindset
- IT Helpdesk/User Support experience
- Effective collaboration and time management skills
- Data Analyst & Data Entry
- Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner
- Epic charting
- Insurance verification
- Revenue cycle management
- Patient registration
- HIPAA compliance
- Data entry accuracy
- Workflow coordination
- Co-payment collection
- Patient scheduling
References
Available upon request
Timeline
Patient Access Specialist II
WellStar
12.2025 - Current
Esthetician
Southeastern Esthetics
08.2023 - 03.2024
Marketing Consultant
Tssentials Beauty Bar
06.2022 - Current
Customer Service Account Associate
TMobile
03.2020 - 08.2025
Database Manager
US Government Air Force
07.2015 - 03.2020
HIGH SCHOOL DIPLOMA -
CROSS CREEK HIGH SCHOOL