Jennifer Arzola
Jacksonville,USA
Summary
Healthcare professional with robust background in patient access services, delivering efficient and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, and problem-solving, with reliable and adaptable approach.
Overview
19
19
years of professional experience
Work History
Patient Access Specialist II
Nemours Children's Health
04.2022 - Current
- Perform check-in functions for multiple specialty clinics using EPIC
- Collect and enter patient demographic and insurance data to establish patient's medical record.
- Ensure all mandatory forms are completed, accurate and updated by guardian
- Collect appropriate amount of co-pay, co-insurance and self pay deposits
- Update Insurance and Claim Information Work Q's
- Create New patient charts and appointments for Orthopedic Walk-in Clinic
- Lead daily demands for a satellite medical office
- Collaborate with multiple department management teams to ensure daily process
- Offer assistance with Spanish speaking patients, ensuring a high level of customer service
- Maintain patient confidentiality by adhering to HIPAA guidelines
- Handle sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions
- Collaborate with clinical staff to ensure seamless coordination of care for patients.
- Collaborate with financial advocates and HMO team to obtain appropriate estimates and authorizations for appointments
- Reschedule and Schedule appointments as needed.
Medical Front Office Specialist
Jacksonville Orthopaedic Institute
10.2020 - 03.2022
- Greeted, registered, and checked in patients using Athena Health system.
- Verified patient demographics, managed collection of copays or balances, assisted with form submissions and completed scheduling or re-scheduling of appointments
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Maintained a clean, welcoming atmosphere in the reception area with special attention o COVID safe protocols
- Handled and reviewed medical records presented to providers for workers compensation patients.
- Managed communications with workers compensation adjusters for effective scheduling process
- Verified Insurance benefits for surgical candidates
- Prepared surgery estimates and collected their financial portions
- Trained new team members on front office procedures, ensuring a consistent level of service
Medical Receptionist
Jacksonville Pediatric Associates
11.2017 - 10.2020
- Greeted patients & visitors in a prompt, courteous and helpful manner
- Checked patient insurance, demographic, and health history to keep information current during check-in
- Collected co-pays and balances at time of services
- Helped patients complete necessary medical forms and documentation.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Used patient tracker system (color coded)
- Scanned, uploaded and distributed documents via document manager
- Ensured accurate checkout process by scheduling follow up appointments accord
- Assisted with chart retrieval, set up new patient chart/ EHR chart for new patients in office and via phone
- Ensured lab results, physician's reports, day sheets were properly placed
- Managed multi-line phone system for scheduling and medical inquires
- Transcribed phone messages and relayed to appropriate medical personnel
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Guest service agent/ auditor relief
Holiday Inn ponce
10.2006 - 12.2016
- Customer support, keyholder, money management, credit card process, data entry, reservation management, audit process
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Managed check-in and check-out procedures for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Followed established auditing processes to meet internal and regulatory requirements.
- Executed audit phases and entered data into accounting software for analysis.
- Compiled general ledger entries on short schedule with 100% accuracy.
Education
BACHELOR - Environmental Science
INTERAMERICAN UNIVERSITY OF PONCE
01.2004
Skills
- Medical Office Experience-8 years
- Insurance Verification
- Patient Customer Satisfaction
- Data Entry
- Epic,Athena Health System,EHR
- Group leadership skills
- Strong teamwork support
- Experience in international environment
- Front desk operations
- Workers Compensation/Surgery Estimation
- Medical terminology
- Patient scheduling
- Multitasking and organization
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Full Professional
Timeline
Patient Access Specialist II
Nemours Children's Health
04.2022 - Current
Medical Front Office Specialist
Jacksonville Orthopaedic Institute
10.2020 - 03.2022
Medical Receptionist
Jacksonville Pediatric Associates
11.2017 - 10.2020
Guest service agent/ auditor relief
Holiday Inn ponce
10.2006 - 12.2016
BACHELOR - Environmental Science
INTERAMERICAN UNIVERSITY OF PONCE
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