Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jennyska Louissaint

Orlando,FL

Summary

Compassionate bilingual healthcare professional with a Bachelor's in Health Services Administration and 4+ years supporting diverse populations. Skilled in care coordination, patient advocacy, and Epic Systems. Fluent in English and Haitian Creole, with strong communication skills to serve multicultural communities and address health disparities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

Nemours Children's Health
07.2023 - Current
  • Build rapport with families from diverse backgrounds, including Haitian Creole-speaking households.
  • Document all interactions and care plans using Epic Systems, ensuring accuracy and compliance.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.

Pharmacy Technician Specialist

Walgreens Pharmacy
12.2021 - 12.2022
  • Educated patients on prescriptions, dosages, and insurance coverage, often acting as a bilingual liaison for Creole-speaking clients.
  • Resolved billing and claim issues, helping patients access necessary medications.
  • Coordinated verification and filling of more than hundreds daily prescriptions in high-volume pharmacy environment.

Consumer Access Intern

Adventhealth Health
01.2021 - 01.2021
  • Observed and assisted in front-end patient processes, improving service accuracy and insurance verification.
  • Updated billing records and supported new patient intake procedures with a focus on clear and empathetic communication.

Education

Bachelor of Science - Health Services Administration

University of Central Florida
Orlando, FL
05.2023

Skills

  • Bilingual: English & Haitian Creole
  • Community Engagement & Outreach
  • Patient Advocacy & Education
  • Epic Systems & EMR Documentation
  • Referral & Resource Coordination
  • Insurance & Benefits Navigation

Certification

Certified Pharmacy Technician (CPhT) – 2021

Timeline

Patient Service Specialist

Nemours Children's Health
07.2023 - Current

Pharmacy Technician Specialist

Walgreens Pharmacy
12.2021 - 12.2022

Consumer Access Intern

Adventhealth Health
01.2021 - 01.2021

Bachelor of Science - Health Services Administration

University of Central Florida

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