Isaiah Senora
Summary
Reliable professional committed to maintaining secure environments through effective surveillance and emergency response. Demonstrates adaptability and strong communication skills to enhance customer satisfaction and ensure efficient operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Premier Service Consulant - Hybrid
AT&T
Miami
12.2025 - Current
- Assisted customers with service inquiries and managed account issues to ensure customer satisfaction.
- Handled incoming calls from customers regarding product or service orders, facilitating smooth transaction processes.
- Educated customers on product features and promotions.
- Utilized problem-solving skills to address and resolve challenging situations with dissatisfied customers, promoting loyalty.
- Resolved billing discrepancies and account adjustments.
Security Officer
IPS Nationwide
04.2024 - Current
- Conducted regular patrols to ensure safety and deter potential security threats.
- Responded quickly and professionally to incidents, minimizing disruption and maintaining order.
- Provided customer support while ensuring a secure environment for visitors and staff.
Stage Hand
Crew One Productions
04.2024 - 07.2025
- Supported stage setups and ensured safe handling of lighting, audio, and staging equipment for successful productions.
- Collaborated in fast-paced environments, maintaining endurance and effective communication to meet production demands.
- Adhered to safety protocols and followed production lead directions to promote a safe working environment.
Electrician Helper
Wright Brothers Construction
10.2024 - 03.2025
- Assisted in troubleshooting electrical systems in residential settings, contributing to timely resolution of issues.
- Installed switches, outlets, and light fixtures under supervision according to plans and code.
- Operated hand and power tools safely, ensuring efficient support for electrical installations and repairs.
Cashier
Walmart
08.2023 - 12.2023
- Operated registers and processed cash/card transactions, ensuring accurate financial handling and balanced drawers.
- Resolved customer issues promptly, enhancing customer satisfaction and promoting loyalty programs.
- Recognized for delivering high accuracy and reliability in customer service interactions.
Stock Clerk
Publix
12.2021 - 06.2023
- Stocked and rotated merchandise, ensuring freshness and quality by checking for damaged or expired items.
- Assisted customers in locating products and provided detailed product information to enhance their shopping experience.
- Organized and cleaned aisles to maintain safety and accessibility for customers, promoting a positive shopping environment.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06-2023
Associate of Arts - Software Engineering
Broward College
Fort Lauderdale, FL04-2026
Skills
- Customer Service; Time Management; Organization
- Office software
- Bilingual: English & Haitian Creole
- Empathy skills
- Communication skills
- Teamwork and collaboration
- Client support
- Problem-solving
- Customer relations
- Service recommendations
- Complaint resolution
- Effective communication
- Cost analysis
Certification
- Class D Security License / Guard Card
- Valid Driver’s License
Languages
Creole
Timeline
Premier Service Consulant - Hybrid
AT&T
12.2025 - Current
Electrician Helper
Wright Brothers Construction
10.2024 - 03.2025
Security Officer
IPS Nationwide
04.2024 - Current
Stage Hand
Crew One Productions
04.2024 - 07.2025
Cashier
Walmart
08.2023 - 12.2023
Stock Clerk
Publix
12.2021 - 06.2023
High School Diploma -
Miami Norland Senior High School
Associate of Arts - Software Engineering
Broward College