Andrea Beirl
Kaukauna
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist 1
USVenture
Appleton
11.2024 - Current
- Resolved customer issues through effective problem-solving techniques, ensuring customer satisfaction.
- Investigated escalated customer complaints to identify root causes and implement solutions.
- Maintained professionalism in customer interactions via phone and email, fostering positive relationships.
- Provided assistance to customers in navigating the website, placing orders, and resolving complaints.
- Assisted customers with inquiries and product information.
- Processed orders and managed returns efficiently.
- Trained new staff on customer service protocols.
Assistant Director
KinderCare Learning Center
Kimberly
01.2021 - Current
- Oversaw employee relations, resolving grievances and managing disciplinary actions and terminations to maintain a positive workplace culture.
- Monitored staff performance and provided constructive feedback to guide professional development during annual reviews.
- Collaborated with manager to enhance support for business operations, improving overall workflow.
- Educated and guided new employees on industry practices and business operations.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Handled billing and payment processing for childcare services, ensuring accuracy and compliance.
- Collaborated with families to support children's development and address concerns effectively.
Education
High School Diploma -
Kaukauna High School
Kaukauna06-2009
Early Childhood Education -
Fox Valley Technical College
Appleton, WISome College (No Degree) - Administrative
Fox Valley Technical College
Appleton, WISkills
- Customer service
- Order processing
- Issue resolution
- De-escalation techniques
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Written communication
- Conflict resolution
Timeline
Customer Service Specialist 1
USVenture
11.2024 - Current
Assistant Director
KinderCare Learning Center
01.2021 - Current
High School Diploma -
Kaukauna High School
Early Childhood Education -
Fox Valley Technical College
Some College (No Degree) - Administrative
Fox Valley Technical College