Andrea Bilak
Marquette,MI
Summary
Dedicated and dependable professional who is well-versed in sales and customer service. Extensive experience working with individuals from all backgrounds. Quick and competent learner who is eager to expand existing skillset.
Overview
10
10
years of professional experience
Work History
Assistant Branch Rental Manager
Enterprise Mobility
11.2023 - Current
- Achieve consistent fleet growth to 120+ vehicles, contributing to the surpassing of operational profit goals set by the corporate office.
- Conduct marketing calls with local businesses to establish new accounts and strengthen existing relationships.
- Handled incoming customer inquiries promptly, providing exceptional service while also uncovering additional opportunities to upsell.
- Maintained among the highest customer service scores in the state month over month since date of hire.
- Responsible for daily operations, coordinating vehicle maintenance, financial transactions, and fleet management.
- Mentor and train new employees to enhance team performance.
Sales Specialist
Spectrum
04.2021 - 11.2023
- Meet and exceed sales goals set by management.
- Responsible for back of house duties, including daily cash deposits, inventory counts, scheduling, training, and classified document organization.
- Troubleshoot service issues and follow IT escalation procedure when necessary to ensure customer concerns are dealt with in a timely manner.
- Serve as expert and educator to customers on all Spectrum products and services to allow customer to make informed decisions to best suit their individual needs.
- De-escalate any customer frustrations and work with them to find solutions to their problems in positive, constructive manner.
- Maintain high level of confidentiality regarding customer information, both personal and financial.
General Merchandise Expert
Target
07.2019 - 04.2021
- Create and maintain attractive product displays to create more memorable shopping experience for customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Complete daily inventory audits to ensure that all product counts remain accurate.
Store Clerk
Touch Of Finland
02.2019 - 07.2019
- Assisted customer by locating items, processing payments and providing exceptional shopping experience.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Performed inventory control, such as order entry of new product, and counting and stocking merchandise.
- Responsible for end of day cash reconciliation and closing procedures.
Store Clerk
St. Vincent De Paul
05.2018 - 02.2019
- Accepted and sorted donations from the public to be sold.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Provide support during the busy holiday season to ensure gift and pantry programs run smoothly.
- Assist other work areas upon request of management.
Student Office Assistant
Northern Michigan University - President's Office
11.2015 - 05.2017
- Developed invitations and correspondence letters for university events.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared presidential suite at Berry Events Center for sporting events.
Education
Bachelor of Science - Geographic Information Systems
Northern Michigan University
Marquette, MI05.2020
Skills
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Customer Relationship Management
- Excellent Written and Verbal Communication
- Ethical Standards
- Time Management
- Computer Proficiency and Microsoft Office
Timeline
Assistant Branch Rental Manager
Enterprise Mobility
11.2023 - Current
Sales Specialist
Spectrum
04.2021 - 11.2023
General Merchandise Expert
Target
07.2019 - 04.2021
Store Clerk
Touch Of Finland
02.2019 - 07.2019
Store Clerk
St. Vincent De Paul
05.2018 - 02.2019
Student Office Assistant
Northern Michigan University - President's Office
11.2015 - 05.2017
Bachelor of Science - Geographic Information Systems
Northern Michigan University
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