Carter Wolski
Columbiana,OH
Summary
Dedicated professional with strong customer issue resolution and financial analysis skills. Proven ability to enhance customer satisfaction and drive team performance in fast-paced environments. Known for high productivity and smooth branch operations resulting in superior customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Branch Rental Manager
Enterprise Holdings
Youngstown, OH
07.2025 - Current
- Assisted customers with vehicle rentals and returns efficiently.
- Supported team members in training new staff on operational procedures.
- Handled customer inquiries and resolved issues promptly and professionally.
- Monitored branch performance metrics and provided actionable insights to management.
- Resolved customer complaints promptly and documented interactions to enhance service quality.
- Monitored the daily operations of the branch office and provided guidance to staff members as needed.
- Analyzed financial data related to rentals such as revenues, expenses, profits.
- Scheduled maintenance services with vendors to ensure operational efficiency.
- Managed daily branch operations and ensured accuracy of rental inventory to support operational efficiency.
Management Assistant
Enterprise Holdings
Boardman, OH
06.2025 - 07.2025
- Developed innovative ideas and solutions that strengthened team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to meet service goals effectively.
- Assessed customer needs quickly during interactions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Supported customer requests and addressed questions to enhance satisfaction.
Management Trainee
Enterprise Holdings
Sharon, PA
12.2024 - 05.2025
- Executed daily tasks with precision and attention to detail.
- Recognized by management for providing exceptional customer service.
- Resolved customer issues promptly, showcasing strong problem-solving abilities.
- Welcomed and supported customers, enhancing overall satisfaction.
- Drove sales of company products using strategic sales pitches based on customers' needs.
Customer Service Representative
Enterprise Holdings
Boardman, OH
08.2024 - 11.2024
- Assisted customers with vehicle rentals and returns in a timely manner.
- Processed rental transactions using company software systems accurately.
- Educated customers on rental policies and procedures clearly.
- Maintained cleanliness and organization of the rental area consistently.
- Resolved customer complaints with professionalism and empathy, enhancing customer satisfaction.
- Delivered timely resolutions to customer complaints, reinforcing commitment to excellent service.
Intern
Enterprise Holdings
Youngstown, OH
05.2024 - 08.2024
- Maintained vehicle cleanliness to ensure optimal readiness for rentals.
- Supported the rental process by preparing and managing necessary paperwork.
- Coordinated vehicle returns and inspected for damages to uphold quality standards.
- Collaborated with team members to streamline daily operations and improve workflow.
- Utilized software systems to manage inventory and track vehicle availability.
- Assisted with customer inquiries and provided outstanding service to clients.
Hardware Sales Associate
The Home Depot Inc
Salem, OH
05.2020 - 05.2024
- Guided customers in product selection, pricing, and availability to enhance shopping experience.
- Resolved customer inquiries and concerns regarding product features or availability.
- Maintained a clean, organized and well-stocked sales floor.
- Developed product knowledge by attending training sessions and reading materials provided by vendors.
- Executed merchandising tasks including stocking shelves, setting up displays, and organizing backroom inventory to optimize product visibility.
- Performed daily inventory checks of all merchandise on the sales floor.
Education
Bachelor of Science - Business Administration
Youngstown State University
Youngstown, OH12-2024
Skills
- Customer service
- Sales techniques
- Financial analysis
- Risk Management
- Team training
- Microsoft Office Suite
- Problem solving
- Stress management
- Effective communication
- Telephone etiquette
- Cultural awareness
- Networking
- Friendly, positive attitude
- Risk Management
Accomplishments
Four time Top Performer Award winner
Timeline
Assistant Branch Rental Manager
Enterprise Holdings
07.2025 - Current
Management Assistant
Enterprise Holdings
06.2025 - 07.2025
Management Trainee
Enterprise Holdings
12.2024 - 05.2025
Customer Service Representative
Enterprise Holdings
08.2024 - 11.2024
Intern
Enterprise Holdings
05.2024 - 08.2024
Hardware Sales Associate
The Home Depot Inc
05.2020 - 05.2024
Bachelor of Science - Business Administration
Youngstown State University