Andrea Borrero
Downey,CA
Summary
Resourceful management trainee with effective communication and conflict resolution skills. Experienced in training staff and managing operations, focused on promoting services and boosting customer engagement.
Overview
7
7
years of professional experience
Work History
Management Trainee
Enterprise Rent-A-Car
Downey, California
03.2025 - Current
- Enhanced service efficiency by assisting customers with rental inquiries and reservations.
- Ensured operational readiness of fleet by managing daily vehicle maintenance schedules.
- Conducted thorough inspections during vehicle returns to assess damage accurately.
- Trained staff on rental software systems to boost transaction management accuracy.
- Resolved customer concerns promptly, providing exemplary service.
- Handled cash transactions and payments accurately to support branch operations.
- Promoted services through local marketing initiatives, attracting new customers.
- Achieved top-half ranking on Enterprise’s metrics board by exceeding sales and service goals.
Front of The House Trainer, Head expediter
California Fish Grill
Downey, California
03.2019 - 05.2024
- Conducted role-playing exercises to strengthen team communication skills.
- Trained new staff on customer service protocols and menu information.
- Developed onboarding materials for front-of-house positions.
- Monitored team performance to uphold high service standards.
- Facilitated ongoing food safety and sanitation training sessions.
- Engaged with customers to model exemplary service behaviors for trainees.
- Maintained accurate records of employee training activities, including attendance and evaluations.
- Collaborated with management to identify training needs and implement improvements.
Education
Bachelor of Arts - Communications
California State University LongBeach
Long Beach, CA12-2024
Skills
- Bilingual
- Customer service
- Team building
- Employee training
- Conflict resolution
- Inventory management
- Marketing strategies
- Effective communication
- Sales techniques
Languages
Spanish
Professional
Affiliations
Youth Group Leader Volunteer -Downey First Christian Church (2020-2024)
Timeline
Management Trainee
Enterprise Rent-A-Car
03.2025 - Current
Front of The House Trainer, Head expediter
California Fish Grill
03.2019 - 05.2024
Bachelor of Arts - Communications
California State University LongBeach