Andrea Breynin

• Lead Operations, Development, and Finance functions, executing strategic initiatives to drive growth, operational excellence, and financial performance while overseeing the OPUS operating system.

• Oversee the company’s client base and operational teams, managing all aspects of service delivery to ensure efficiency, quality, and client satisfaction.

• Drive business expansion through franchise sales, new contract acquisition, and creation of client proposals/contracts in alignment with company standards.

• Direct financial operations including revenue reporting, invoicing (QuickBooks), accounts receivable, KPIs, process standardization, and risk mitigation.

• Supervise bilingual teams and act as key liaison between clients, stakeholders, and executive leadership.

• Lead Operations and Development, managing client base and operational teams to ensure efficient, high-quality service delivery across all territories.

• Oversee daily workflows, resource allocation, and the OPUS operating system to optimize productivity and standardize processes.

• Drive business growth through franchise sales, new contract acquisition, and franchisee certification via the Stratus onboarding program, ensuring compliance.

• Develop and enforce SOPs, conduct quality audits, identify risks, and implement corrective actions to maintain service excellence.

• Supervise and mentor bilingual teams, conduct coaching sessions, and serve as liaison between clients, internal teams, and stakeholders to ensure satisfaction and alignment.

• Managed budget planning and prepared monthly financial reports.
• Reviewed compliance reports and maintained client communications to uphold service quality standards.
• Administered contracts and coordinated with vendors to streamline operations and procurement.
• Processed invoicing and managed accounts receivable using QuickBooks to ensure timely and accurate billing.

• Developed personalized marketing strategies to attract buyers and renters, leveraging digital platforms and traditional methods.
• Negotiated contracts and provided expert advice on real estate investments to maximize client returns.
• Conducted market analysis and property valuations to inform pricing and client decisions.
• Managed client relationships throughout the buying, selling, or leasing process to ensure satisfaction and repeat business.

• Conducted comprehensive organizational diagnostics, analyzing workflows, communication patterns, and resource allocation to identify areas for operational improvement.
• Developed and implemented customized strategies for conflict resolution, employee development, and change management, enhancing team cohesion and productivity.
• Provided actionable recommendations to optimize business performance by streamlining processes, reducing inefficiencies, and aligning organizational structure with strategic objectives.

• Managed daily operations of the customer service department, ensuring timely resolution of inquiries and maintaining high customer satisfaction standards.
• Implemented process improvements to streamline service workflows, reduce response times, and enhance the overall customer experience.
• Coordinated cross-functional teams, including technical support and logistics, to address customer needs efficiently and support product performance.