Andrea Brioso
Florida Neurology Group
Cape Coral,FL
2
Languages
5
Years of experience
Dynamic customer service professional with a proven track record at Florida Neurology Group, excelling in conflict resolution and enhancing patient satisfaction. Skilled in payment processing and call management, I leverage critical thinking and active listening to deliver exceptional service, ensuring a positive experience for clients while maintaining professionalism under pressure.
Work History
Customer Service Representative
2 Years 9 Months- Greet patients and manage front desk operations to ensure a welcoming environment.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Schedule appointments and coordinate patient flow to optimize clinic efficiency.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Educated patients about billing, payment processing and support policies and procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Prepared and processed patient referrals and transfer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed up with patients about resolved issues to maintain high standards of customer service.
- Train new staff on office procedures and software systems for operational consistency.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Caregiver
9 Months- Assisted residents with activities of daily living, promoting independence and quality of life.
- Cleaned house and managed laundry
- Assisted with dressing guidance, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Customer Service Representative
8 Months- Enhanced customer satisfaction by providing personalized optical recommendations and fittings.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- Managed appointment scheduling for eye exams, maximizing efficiency for both staff and patients.
- Delivered exceptional service by conducting thorough frame adjustments tailored to individual comfort levels.
- Maintained accurate patient records in compliance with HIPAA regulations, ensuring confidentiality and data security.
Education
High School Diploma
Skills
Customer service
Scheduling
Active listening
Critical thinking
Problem resolution
Payment processing
Calm and professional under pressure
Bilingual customer service- Spanish/ English
Multitasking and organization
Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Florida Neurology Group
11.2023 - CurrentRead More
Caregiver
Atrium Senior Living
12.2022 - 09.2023Read More
Customer Service Representative
Optical Outlets
01.2022 - 09.2022Read More
Instituto Nacional De Ayutuxtepeque
High School Diploma
Read More