ANDREA BROWN
Louisville,Ky.
Summary
Highly organized and detail-oriented professional with extensive experience providing exceptional administrative and clinical support for busy offices. Proficient in medical terminology, charge entry and reconciliation, obtaining insurance authorizations, and collecting and entering data. Solid understanding of HIPAA regulations and patient access processes. Dedicated to optimizing office efficiency and providing exemplary patient service.
Overview
20
20
years of professional experience
Work History
Hyperbaric Safety Coordinator
Norton Audubon Wound Healing Center
Louisville , KY.
2013.09 - Current
- Educated patients about procedure, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Evaluated patient histories and medical records for accuracy and completeness.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Operated and maintained medical equipment used to diagnose and treat patients.
- Utilized medical software to document and track patient progress.
- Also covered vacancies in front office which consisted of pre-registration, registration, scheduling, referrals, charge entry, charge reconciliation, denial work queues, insurance verification, claim edit work queues, and managing 50+ patient calls per day.
- Responded quickly to meet customer needs and resolve problems.
- Focused on learning new skills and staying updated with industry changes.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance own job skills and knowledge.
- Committed to delivering excellent customer service while working in fast-paced environments.
- Provided efficient and courteous service to customers at all times.
Office Coordinator
HEALOGICS
Louisville , KY.
2003.10 - 2013.09
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Enhanced office productivity by handling high volume of callers per day.
- Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
- Supported office staff and operational requirements with administrative tasks.
- Answered phone calls and messages for 8-physician Wound Center, scheduling appointments, and handling patient inquiries.
- Maintained current and accurate medical records for patients.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Completed financial reporting and analysis for billing revenue cycle.
- Identified discrepancies between budgetary targets and actual revenue and expenses.
- Balanced and reconciled accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
- Generated monthly billing and posting reports for management review.
- Audited and corrected billing and posting documents for accuracy.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Tracked referral submission during facilitation of prior authorization issuance.
- Verified eligibility and compliance with authorization requirements for service providers.
Skills
Training and Development
Education
Relevant Coursework - Medical Billing And Coding
Relevant Coursework - Nursing
Timeline
Hyperbaric Safety Coordinator - Norton Audubon Wound Healing Center
2013.09 - Current
Office Coordinator - HEALOGICS
2003.10 - 2013.09
Jefferson Community And Technical College - Relevant Coursework, Medical Billing And Coding
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