Andrea Buggs
Hampton,GA
Summary
Recent graduate with foundational knowledge in Sociology/Social work and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Concentrix
08.2024 - Current
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
Bartender Trainer
Longhorn Steakhouse
03.2021 - 01.2024
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
Intern
A+ School Age Program
08.2019 - 12.2019
- Maintained positive relationships with students, faculty, alumni, and administration.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Collaborated with teachers and other school personnel to create individualized education plans for students with special needs.
Teacher's Assistant
Child Prophesies
01.2017 - 05.2019
- Maintained safety and security by overseeing students in recess environments.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Education
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA01.2021
Skills
- Data Entry
- Scheduling
- Consultative Sales
- Student Engagement
- Small Group Supervision
- Classroom Management
- Organizational Skills
- Adaptability and Flexibility
- Interpersonal Communication
Timeline
Customer Service Representative
Concentrix
08.2024 - Current
Bartender Trainer
Longhorn Steakhouse
03.2021 - 01.2024
Intern
A+ School Age Program
08.2019 - 12.2019
Teacher's Assistant
Child Prophesies
01.2017 - 05.2019
Bachelor of Arts - Sociology
Georgia State University