Andrea Bullock
Manteca,CA
Summary
I strive to provide great customer service. Flexible and hardworking with the drive to succeed. Adept at managing multiple projects with ease, using expert time management methods. Committed to delivering high quality results with little supervision. Fast learner/Self-starter. Excellent interpersonal, verbal, and written communication, customer service orientation and ability to work independently and as a collaborative team member. Building relationships with vendors, employees, colleagues, and all levels of management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Product Operations Administrator
Zenex Partners (Classic Vacations)
10.2022 - 09.2023
- Responsible for assisting 8 destination shared folders in Outlook 365.
- Responsible for managing hotel inventory such as prepaid blocks/allotment.
- Processed 60+ emails daily
- Managed manifest, confirmations, and changes with booking reservations.
- Researched and identified discrepancies with bookings and provided resolution in collaboration with other departments.
- Resolved operational issues, such as reservation requests, system errors and advising.
- Worked with destination management team when issues arise with bookings.
- Worked with vendors directly often via phone or email.
- Maintained filing system for important documents and emails such as Manifest, Invoices and Advising on tours and excursions.
- Prepared reports on various projects for management review.
- Performed data entry tasks into computer databases from emails.
- Monitored emails and distributed correspondence accordingly.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided general administrative support to staff members.
Reservation Specialist
Fleetcor (TA Connections)
04.2016 - 10.2022
- Shift coordinator-delegated assignments/duties for the team members.
- Researched and Reserved Lodging request for Airline Clients.
- Completed daily task through inbound calls, shared folder in Outlook or Company GDS booking System.
- Processed direct request for hotel reservations from vendors and other departments.
- Reviewed daily block reports from hotels to verify availability and called/emailed vendors regarding any discrepancies.
- Handled sold out situations and sourced hotels via Sabre system.
- Created detailed reports of all prepaid reservations made on a daily basis.
- Performed data entry into reservation system and updated airline clients information as needed.
- Responded promptly to client inquiries via phone and email in a professional manner.
- Researched and resolved customer complaints related to bookings and cancellations.
- Collaborated with vendors to ensure the best rates were available for customers.
- Reviewed existing reservations regularly to identify potential problems before they arose.
- Utilized problem solving skills to resolve any issues that did arise quickly and efficiently.
- Adhered to company procedures when making changes or cancelling reservations.
- Cross-checked all reservation details prior to completion to ensure accuracy.
- Monitored inventory levels of hotel rooms, ensuring enough availability for future bookings.
- Researched and resolved customer issues.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Verified guest information and payment options ensuring accuracy and completeness.
- Kept accurate knowledge of types of rooms available at various contracted hotel locations.
- Coordinated with front desk staff to maintain maximum occupancy.
- Delivered exceptional service to every client through active engagement, effective listening and well-developed interpersonal skills.
- Took reservations from clients by phone or email.
Office Manager
Printers Service Inc.
07.2015 - 04.2016
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
Education
High School Diploma -
Roseville Area Senior High School
Roseville, MN06-2002
Skills
- Staffing oversight
- Email Etiquette
- Telephone Etiquette
- Administrative duties
- Quality Assurance
- Call center
- Account Management
- Excellent customer service
- Organizational Skills
- Multitasking
- Deadline Adherence
- Attention to Detail
- MS Office
- Excellent data entry abilities
Certification
- Life, Accident & Health Insurance – CA
- Non-residence: HI, TX, MN
References
References available upon request.
Timeline
Product Operations Administrator
Zenex Partners (Classic Vacations)
10.2022 - 09.2023
Reservation Specialist
Fleetcor (TA Connections)
04.2016 - 10.2022
Office Manager
Printers Service Inc.
07.2015 - 04.2016
High School Diploma -
Roseville Area Senior High School
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