Andrea Burnett
Monroe,WA
Summary
Reliable employee seeking admin position. Offering excellent communication skills and a positive attitude. I think my years of working with a team and customer's face to face will benefit me in this career path. I am excited to have an opportunity to learn and grow with a new company.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Teller
Moneytree
Everett, WA
08.2016 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Answered telephone inquiries on services offered at Moneytree
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Stocked supplies for customers and personal teller station.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed customer transactions promptly, minimizing wait times.
- Processed copies, faxes and emails
- Completed training courses to help new team members
- Received customer service of the year award for 2018 and 2020
Barista
Tully's Coffee
Everett, WA
07.2015 - 08.2016
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Opened the store and made sure all the machines were prepped for the day
Crew Member
Burger King
Arlington, WA
06.2013 - 07.2015
- Took orders, prepared meals and collected payments.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Arlington High School
Arlington, WA 09.2010 - 06.2013
Skills
Interpersonal skills
Reliable
Problem solver
Great time management
Customer service
Works well with others
Flexible with job duties and schedule
Quick learner
Keyboarding/10 key
Timeline
Teller
Moneytree
08.2016 - Current
Barista
Tully's Coffee
07.2015 - 08.2016
Crew Member
Burger King
06.2013 - 07.2015
High School Diploma -
Arlington High School
09.2010 - 06.2013