Breona Cannon
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
10
10
years of professional experience
Work History
TELLER
Wells Fargo
Mequon
11.2020 - Current
- Processed customer transactions, ensuring accuracy and efficiency in deposits, withdrawals, and loan payments to enhance customer satisfaction.
- Maintained a balanced cash drawer at all times, with zero discrepancies or errors
- Delivered exceptional customer service by addressing inquiries and resolving issues, contributing to positive customer experiences and loyalty.
- Assisted customers in opening new accounts and provided guidance on various banking products and services
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Collaborated with team members to exceed branch sales goals through effective cross-selling of bank products, driving revenue growth.
- Managed large volumes of cash while adhering to strict security protocols
- Identified fraudulent activities and followed proper procedures to report suspicious transactions
- Demonstrated accountability, ownership, coachability, and comfort receiving performance-based feedback
CUSTOMER SERVICE REPRESENTATIVE
Spectrum
10.2018 - 10.2020
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction
- Resolved complex customer complaints by investigating root causes and implementing solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Educated customers about products, services, and promotions available to them.
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Established rapport with customers through active listening and personalized interactions, fostering loyalty and trust
- Partnered with cross-functional teams to escalate unresolved issues, ensuring timely resolutions and positive customer experiences
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
CAREGIVER/PERSONAL ASSISTANT
Cedar Community
West Bend
02.2016 - 10.2018
- Facilitated medication administration and personal care, ensuring adherence to schedules and promoting safety
- Delivered compassionate assistance with daily living needs, enhancing patient comfort and well-being
- Ensured a clean and safe environment to support health and comfort for clients
- Assisted with medication management and ensured adherence to care plans.
- Supported social engagement through recreational activities and companionship services.
- Communicated effectively with healthcare professionals regarding resident needs and concerns.
- Collaborated with families to address concerns and enhance resident well-being.
- Assisted residents with bathing, dressing, and personal hygiene tasks to promote dignity and comfort.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
HIGH SCHOOL DIPLOMA -
Vincent High School
Milwaukee, WISkills
- Cash handling
- Record keeping
- Order processing
- Accounts payable
- Financial transactions
- Customer service
- Customer assistance
- Patient care
- Patient assessment
- Patient interaction
- Healthcare collaboration
- DME
- Microsoft Excel
- Computer skills
- ERP systems
- Time management
- Attention to detail
- Branch operations
- Process optimization
- Teamwork
- Interpersonal skills
- Clear verbal communication
- Written communication
- Phone communication
- Phone etiquette
- Live chat
- Client engagement
- Active listening
- Organizational skills
- Administrative experience
- Retail sales
- Customer service
- ERP systems
- Medical scheduling
- Financial transactions
- Phone communication
- Phone etiquette
Additional Information - Authorized To Work
Yes
Timeline
TELLER
Wells Fargo
11.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
Spectrum
10.2018 - 10.2020
CAREGIVER/PERSONAL ASSISTANT
Cedar Community
02.2016 - 10.2018
HIGH SCHOOL DIPLOMA -
Vincent High School