Summary
Overview
Work History
Education
Skills
Additional Information - Authorized To Work
Timeline
Generic

Breona Cannon

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

10
10
years of professional experience

Work History

TELLER

Wells Fargo
Mequon
11.2020 - Current
  • Processed customer transactions, ensuring accuracy and efficiency in deposits, withdrawals, and loan payments to enhance customer satisfaction.
  • Maintained a balanced cash drawer at all times, with zero discrepancies or errors
  • Delivered exceptional customer service by addressing inquiries and resolving issues, contributing to positive customer experiences and loyalty.
  • Assisted customers in opening new accounts and provided guidance on various banking products and services
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Collaborated with team members to exceed branch sales goals through effective cross-selling of bank products, driving revenue growth.
  • Managed large volumes of cash while adhering to strict security protocols
  • Identified fraudulent activities and followed proper procedures to report suspicious transactions
  • Demonstrated accountability, ownership, coachability, and comfort receiving performance-based feedback

CUSTOMER SERVICE REPRESENTATIVE

Spectrum
10.2018 - 10.2020
  • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
  • Delivered exceptional customer service by promptly addressing inquiries and resolving issues to enhance customer satisfaction
  • Resolved complex customer complaints by investigating root causes and implementing solutions
  • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
  • Educated customers about products, services, and promotions available to them.
  • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
  • Established rapport with customers through active listening and personalized interactions, fostering loyalty and trust
  • Partnered with cross-functional teams to escalate unresolved issues, ensuring timely resolutions and positive customer experiences
  • Maintained detailed records of all customer interactions in CRM system for future reference and analysis

CAREGIVER/PERSONAL ASSISTANT

Cedar Community
West Bend
02.2016 - 10.2018
  • Facilitated medication administration and personal care, ensuring adherence to schedules and promoting safety
  • Delivered compassionate assistance with daily living needs, enhancing patient comfort and well-being
  • Ensured a clean and safe environment to support health and comfort for clients
  • Assisted with medication management and ensured adherence to care plans.
  • Supported social engagement through recreational activities and companionship services.
  • Communicated effectively with healthcare professionals regarding resident needs and concerns.
  • Collaborated with families to address concerns and enhance resident well-being.
  • Assisted residents with bathing, dressing, and personal hygiene tasks to promote dignity and comfort.
  • Improved patient outlook and daily living through compassionate care.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.

Education

HIGH SCHOOL DIPLOMA -

Vincent High School
Milwaukee, WI

Skills

  • Cash handling
  • Record keeping
  • Order processing
  • Accounts payable
  • Financial transactions
  • Customer service
  • Customer assistance
  • Patient care
  • Patient assessment
  • Patient interaction
  • Healthcare collaboration
  • DME
  • Microsoft Excel
  • Computer skills
  • ERP systems
  • Time management
  • Attention to detail
  • Branch operations
  • Process optimization
  • Teamwork
  • Interpersonal skills
  • Clear verbal communication
  • Written communication
  • Phone communication
  • Phone etiquette
  • Live chat
  • Client engagement
  • Active listening
  • Organizational skills
  • Administrative experience
  • Retail sales
  • Customer service
  • ERP systems
  • Medical scheduling
  • Financial transactions
  • Phone communication
  • Phone etiquette

Additional Information - Authorized To Work

Yes

Timeline

TELLER

Wells Fargo
11.2020 - Current

CUSTOMER SERVICE REPRESENTATIVE

Spectrum
10.2018 - 10.2020

CAREGIVER/PERSONAL ASSISTANT

Cedar Community
02.2016 - 10.2018

HIGH SCHOOL DIPLOMA -

Vincent High School
Breona Cannon