Andrea Campbell
Portland,OR
Summary
Seasoned Small Business Owner with five years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Banquet Server/Bartender
Portland City Grill
Portland, OR
04.2022 - Current
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Carried trays of food items from kitchen to dining areas.
- Cleared away used plates and utensils following end of meal service.
- Provided exceptional service to high volume of daily customers.
Business Owner
Andy's Serving Staff
Portland, OR
03.2017 - Current
- Established standards for personnel performance and customer service.
- VerifIed and confirmed staff schedules to properly cover shifts.
- Planned, coordinated and executed weddings and special events.
- Maintained close communication with clients to mitigate service issues.
- Coordinated vendors, timelines and budgets for events.
- Designed and maintained spreadsheets documenting vendor, facility and guest information.
- Directed florists, photographers, musicians and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
- Kept up-to-date on regulatory changes affecting business operations.
- Directed implementation of strategic business plans to achieve goals and objectives.
Sales and Event Manager
Portland Catering Company
Portland, OR
02.2015 - 05.2020
- Worked closely with clients to coordinate details and maximize satisfaction.
- Networked at local and industry events to prospect for new sales leads.
- Increased customer awareness and engagement by connecting with prospective clients via telephone, email and face-to-face visits.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Planned, coordinated and executed weddings and special events.
- Maintained close communication with clients to mitigate service issues.
- Coordinated vendors, timelines and budgets for events.
Catering Server
Nike World Headquarters/Aramark
PORTLAND, ME
03.2015 - 03.2019
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Set up and tore down all catering services in banquet halls and at customer locations.
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Led team in carrying out day-to-day tasks with customer service program in mind.
- Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Education
Associate of Arts - Aesthetician
Kayes Beauty College
Noblesville, IN02.2011
High School Diploma -
Noblesville High School
Noblesville, IN05.2001
Skills
- Employee development
- Purchasing and planning
- Task delegation
- Strategic business planning
- Team building and leadership
Certification
- OLCC - 2021 to 2026
- Server Permit - 2022 to 2026
Timeline
Banquet Server/Bartender
Portland City Grill
04.2022 - Current
Business Owner
Andy's Serving Staff
03.2017 - Current
Catering Server
Nike World Headquarters/Aramark
03.2015 - 03.2019
Sales and Event Manager
Portland Catering Company
02.2015 - 05.2020
Associate of Arts - Aesthetician
Kayes Beauty College
High School Diploma -
Noblesville High School