Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Sr. Distribution Associate
First Energy Substation
09.2022 - Current
Perform various clerical and administrative duties for substation department. Which includes timekeeping, telephone reception, sorting and distributing mail, maintaining filing and record systems, process record expense accounts, credit card accounts, timesheets, invoices for payment, requisitions for office supplies.
Prioritized and rearranged tasks to meet changing demands.
Provided clerical support to line supervisors in regards to Purchase orders for specific items for jobs.
Reviewed time sheets, prepared attendance reports and maintained local 270 records for promotions, steps or promotions.
Data Integrity Specialist
Airgas
01.2017 - 01.2022
Process all internal inbound requests for new accounts and update existing accounts
Update pricing through Pros, SharePoint, or SAP
Assist with lead backup duties including pricing distribution to the team
Assist with internal Zrep duties and credit memo routing
Work with acquisitions and account set up as necessary.
Loan Servicing Representative
Ohio Savings Bank/ NYCB
01.2016 - 01.2017
Work directly with internal insurance and tax vendors to provide support to customers' mortgage loans
Resolve any issues with taxes and insurance for borrowers when vendors are unable to resolve them
Make manual payments from escrow accounts when needed.
Mortgage Customer Service Representative
Ohio Savings Bank/ NYCB
01.2007 - 01.2016
Assist customers with inquiries about their home mortgage loans using different systems
Explain escrow with regards to taxes and insurance
Submit research requests if needed to resolve issues
Assist with Spanish callers
Work in a call center environment.
Hot Stamping/Shipping
G&D Cardtech
01.2004 - 01.2007
Responsible for hot stamping holograms and signature panels onto credit cards
Verify count with programs such as Microsoft Access, Microsoft Excel, and Order Management
Pack cards in a timely manner for customer delivery
Carry boxes weighing more than 30lbs
Move pallets and load trucks for on-time delivery.
Front Desk Receptionist
Dr. Jorge Martinez MD
01.2002 - 01.2004
Answer multiple phone lines, handle accounts receivable, maintain patient records, file insurance claim forms, and perform other clerical tasks.
Education
High School Diploma -
John Marshall High School
Cleveland, Ohio
01.2002
Skills
Bilingual (English/Spanish)
Excellent Customer Service
Proficient in keyboarding with basic PC skills
Highly motivated individual with excellent learning capabilities
Excellent math aptitude
Eager learner and fast learner
Great attention to details
20 Years Customer Service and Hospitality experience in a fast paced environment, while using bilingual skills to translate and communicate with customers
Clerical Experience
Over 10 years Sales Representative experience with excellent team coordination
3 years Receptionist experience with excellent organization skills and able to adept to multitask fast paced environment
Critical Thinking
Safety Practices
Complex Problem-Solving
Customer Experience
Highlights
20 Years Customer Service and Hospitality experience in a fast paced environment, while using bilingual skills to translate and communicate with customers.
Over 10 years Sales Representative experience with excellent team coordination.
3 years Receptionist experience with excellent organization skills and able to adept to multitask fast paced environment.
Languages
Spanish
Native or Bilingual
Timeline
Sr. Distribution Associate
First Energy Substation
09.2022 - Current
Data Integrity Specialist
Airgas
01.2017 - 01.2022
Loan Servicing Representative
Ohio Savings Bank/ NYCB
01.2016 - 01.2017
Mortgage Customer Service Representative
Ohio Savings Bank/ NYCB
01.2007 - 01.2016
Hot Stamping/Shipping
G&D Cardtech
01.2004 - 01.2007
Front Desk Receptionist
Dr. Jorge Martinez MD
01.2002 - 01.2004
High School Diploma -
John Marshall High School
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