Summary
Overview
Work History
Education
Skills
Highlights
Languages
Timeline
Generic

Andrea Caraballo

Berea,Ohio

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience

Work History

Sr. Distribution Associate

First Energy Substation
09.2022 - Current
  • Perform various clerical and administrative duties for substation department. Which includes timekeeping, telephone reception, sorting and distributing mail, maintaining filing and record systems, process record expense accounts, credit card accounts, timesheets, invoices for payment, requisitions for office supplies.
  • Prioritized and rearranged tasks to meet changing demands.
  • Provided clerical support to line supervisors in regards to Purchase orders for specific items for jobs.
  • Reviewed time sheets, prepared attendance reports and maintained local 270 records for promotions, steps or promotions.

Data Integrity Specialist

Airgas
01.2017 - 01.2022
  • Process all internal inbound requests for new accounts and update existing accounts
  • Update pricing through Pros, SharePoint, or SAP
  • Assist with lead backup duties including pricing distribution to the team
  • Assist with internal Zrep duties and credit memo routing
  • Work with acquisitions and account set up as necessary.

Loan Servicing Representative

Ohio Savings Bank/ NYCB
01.2016 - 01.2017
  • Work directly with internal insurance and tax vendors to provide support to customers' mortgage loans
  • Resolve any issues with taxes and insurance for borrowers when vendors are unable to resolve them
  • Make manual payments from escrow accounts when needed.

Mortgage Customer Service Representative

Ohio Savings Bank/ NYCB
01.2007 - 01.2016
  • Assist customers with inquiries about their home mortgage loans using different systems
  • Explain escrow with regards to taxes and insurance
  • Submit research requests if needed to resolve issues
  • Assist with Spanish callers
  • Work in a call center environment.

Hot Stamping/Shipping

G&D Cardtech
01.2004 - 01.2007
  • Responsible for hot stamping holograms and signature panels onto credit cards
  • Verify count with programs such as Microsoft Access, Microsoft Excel, and Order Management
  • Pack cards in a timely manner for customer delivery
  • Carry boxes weighing more than 30lbs
  • Move pallets and load trucks for on-time delivery.

Front Desk Receptionist

Dr. Jorge Martinez MD
01.2002 - 01.2004
  • Answer multiple phone lines, handle accounts receivable, maintain patient records, file insurance claim forms, and perform other clerical tasks.

Education

High School Diploma -

John Marshall High School
Cleveland, Ohio
01.2002

Skills

  • Bilingual (English/Spanish)
  • Excellent Customer Service
  • Proficient in keyboarding with basic PC skills
  • Highly motivated individual with excellent learning capabilities
  • Excellent math aptitude
  • Eager learner and fast learner
  • Great attention to details
  • 20 Years Customer Service and Hospitality experience in a fast paced environment, while using bilingual skills to translate and communicate with customers
  • Clerical Experience
  • Over 10 years Sales Representative experience with excellent team coordination
  • 3 years Receptionist experience with excellent organization skills and able to adept to multitask fast paced environment
  • Critical Thinking
  • Safety Practices
  • Complex Problem-Solving
  • Customer Experience

Highlights

  • 20 Years Customer Service and Hospitality experience in a fast paced environment, while using bilingual skills to translate and communicate with customers.
  • Over 10 years Sales Representative experience with excellent team coordination.
  • 3 years Receptionist experience with excellent organization skills and able to adept to multitask fast paced environment.

Languages

Spanish
Native or Bilingual

Timeline

Sr. Distribution Associate

First Energy Substation
09.2022 - Current

Data Integrity Specialist

Airgas
01.2017 - 01.2022

Loan Servicing Representative

Ohio Savings Bank/ NYCB
01.2016 - 01.2017

Mortgage Customer Service Representative

Ohio Savings Bank/ NYCB
01.2007 - 01.2016

Hot Stamping/Shipping

G&D Cardtech
01.2004 - 01.2007

Front Desk Receptionist

Dr. Jorge Martinez MD
01.2002 - 01.2004

High School Diploma -

John Marshall High School
Andrea Caraballo