Andrea Carbajal
Associates In Cannabis Applied Sciences
Chicago,IL
Summary
A charismatic and strategic bilingual sales professional recognized for implementing strategic sales initiatives, activities, processes, systems, people development, and tools that lead to the achievement of productivity targets. Recognized for increasing retention through mediation tactics and in-depth knowledge of customer service and development principles, using best practices. Passionate about leading a company in strategic cannabis sales planning and development efforts that deliver company growth across all aspects of the business.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Customer Service Associate
DoorDash
Chicago, IL
12.2021 - Current
- Responded to customer calls and texts to answer questions about products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Campus Ambassador
The Black Sheep Online
Chicago, IL
10.2022 - 10.2023
- Utilized websites and social media to promote campus life, events and opportunities.
- Developed marketing efforts such as posters and social media ads to encourage student participation for campus events.
- Designed fundraising events and programs to increase and promote community engagement.
- Facilitated monthly programs focusing on off-campus opportunities and encouraging community interaction.
- Research and analyze market trends within start-ups, reporting results to achieve positive outcomes.
- Provide turnkey solutions for star-ups, executing processes and procedures
- Drives user acquisition and product sampling to improve overall outreach and penetration within new markets.
- Drive repeat sign-ups for small business discounts to their loyalty discount program for new subscribers
- Produced and distributed brochures, newsletters and press kits.
Hostess
Giordano's
Chicago, Illinois
03.2021 - 12.2021
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Answered phone calls to take orders, give information and document reservations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Advised customers about special offerings and menu items to help drive sales.
Greeter
Shoreline Sightseeing
Chicago, Illinois
03.2019 - 06.2019
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
- Fielded customer complaints and notified managers.
- Checked customer IDs and verified age-restricted purchases.
- Took information about guests' party size, led to seating and offered menus.
- Recommended products and services to customers based on personalized needs.
- Reviewed tickets for authenticity and applicability to particular event.
- Sold admission, processed payments, and issued tickets.
Education
Associate of Applied Science - Associates of Cannabis Applied Sciences
Olive-Harvey City College of Chicago
Pullman, Chicago 06.2022 - Current
Skills
Medical Cannabis terminology knowledge
Money handling abilities
Complaint resolution
Stocking and replenishing
Point of sale operation
Exceptional customer service
Merchandising understanding
Excellent people skills
Product promotions
Data Entry
Certification
OSHA General Safety and Precautionary Training certification
Timeline
Basic Dispensary Operations Specialist
12-2023
OSHA General Safety and Precautionary Training certification
02-2023
Campus Ambassador
The Black Sheep Online
10.2022 - 10.2023
Responsible Vendors Certification
07-2022
Associate of Applied Science - Associates of Cannabis Applied Sciences
Olive-Harvey City College of Chicago
06.2022 - Current
Customer Service Associate
DoorDash
12.2021 - Current
Hostess
Giordano's
03.2021 - 12.2021
Greeter
Shoreline Sightseeing
03.2019 - 06.2019